Lead Bistro Attendant

15635 Don Lochman Lane
Charlotte , NC 28277

Job Description:

Restaurant Supervisor - SUPRESTR

Department: Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a key member of our Food & Beverage department, the Restaurant Supervisor plays a vital role in ensuring the smooth operation of our restaurant, delivering exceptional guest experiences, and maintaining high standards of service and quality.

Responsibilities:

• Operations Management:

• Oversee daily restaurant operations, including scheduling, staffing, and inventory control.

• Ensure adherence to all food safety and sanitation regulations.

• Monitor and maintain cleanliness and organization of the restaurant.

• Resolve guest issues and complaints promptly and professionally.

• Team Leadership:

• Train restaurant staff.

• Motivate and inspire the team to deliver outstanding service.

• Address performance issues and implement corrective actions.

• Guest Experience:

• Greet and welcome guests in a friendly and professional manner.

• Assist with seating and table management.

• Monitor guest satisfaction and take steps to improve service.

• Handle guest inquiries and requests efficiently.

• Financial Management:

• Control costs and maximize revenue.

• Monitor and manage labor costs.

• Ensure accurate and timely reporting.

Qualifications:

• Proven experience as a Restaurant Supervisor or similar role.

• Strong leadership and management skills.

• Excellent communication and interpersonal skills.

• Knowledge of food and beverage service standards.

• Ability to work flexible hours, including weekends and holidays.

• Food Handler's Certification (required).

• TIPS Certification (preferred).

Perks & Benefits:

• Medical, Dental, Vision

• Hotel Discounts

• Paid Time Off

• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

Courtyard Charlotte Ballantyne is an Equal Opportunity Employer. We are committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations are made to enable qualified individuals with disabilities to perform the essential functions of the job as long as it does not create an undue hardship on the company.