Shift Leader

5 years

Isla & Co. Midtown is an upscale, Australian inspired full service restaurant, offering specialty coffee and brunch dishes by day and a seasonally crafted cocktail and dinner program by night. Situated within Hotel Hendricks in Midtown Manhattan, this venue attracts locals and tourists alike.

Our team is looking to hire an energetic and experienced Shift Leader who will work side-by-side with the FOH Team and General Manager to lead the daily operations of the venue. As well as being responsible for the overall hospitality of the restaurant and providing an exceptional guest experience, the Shift Leader will assist with various administrative duties like taking inventory, placing orders, managing the cash drawer and overseeing closing duties at the end of the shift.

At Isla & Co. our mission is simple: we believe in putting people first - our team, our guests, and our community. We strive to create a friendly and laid-back environment, reflecting the spirit of Australian hospitality, where everyone is welcomed with a smile and treated with genuine care and respect.

What you must have:

• A sparkling personality and absolute passion for guest service
• A positive attitude and has a natural ability to work with and lead a team
• Service style that is knowledgeable, approachable, efficient, energetic, and thoughtful at all times
• **** Ability to work 6-10 hour shifts including weekends (PM Shift; 3PM - 11PM) ****
• Ability to deliver food and drinks to guests quickly and correctly
• Full knowledge of food and beverage menu items including the major components of a dish/drink; this may include ingredients and their source, simple descriptions of unfamiliar ingredients, preparation, and/or execution of correct food and beverage service
• Confident and correct use of Toast POS system for order entry and payment processing
• Understanding of opening and closing procedures
• Ability to multi-task and manage various responsibilities: including but not limited to bar preparation, mixing cocktails, serving beverages, taking orders and supporting the service floor when needed
• Comprehensive knowledge of classic cocktails, mixology, and all major spirit categories
• Basic understanding of wine styles and grape varieties
• A team player mentality

Qualifications:

• Minimum 5 years serving experience in a high volume environment
• Bartending experience is preferred!!
• Experience in elevated service is preferred
• Strong food and beverage knowledge and a passion for the service industry
• A friendly attitude, excellent interpersonal skill, the ability to communicate and a team first mentality

Compensation: Hourly ($15.00) plus tips

Estimated Weekly Tips: $1,000

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts

Customer Service

Communication

Problem Solving

Attention to Detail

Teamwork

Organizational Skills

Leadership

Positive Attitude

Cash Handling

Conflict Resolution

POS Systems

Cleaning and Organization

People Skills

High Volume Service

Menu Knowledge

Multitasking

Beverage Preparation

Beverage Knowledge

Coffee Knowledge

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