Front Desk Clerk

The Westin Buffalo

250 Delaware Ave
Buffalo , NY 14202

Hotel with 115 Rooms Managed By Delaware North Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Compensation: $17.00 to $19.00 per hour , Full-Time The opportunity

Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.

Pay

$17.00 $19.00 / hour

Information on our comprehensive benefits package can be found at >

. What we offer

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jakes Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately, delivering items to guests as needed.
• Monitor and balance the daily figures, post room and tax charges on guest accounts.

More about you

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial.
• Ability to multitask, function in a professional manner under pressure from guests and supervisors.
• No high school diploma or GED required.
• Previous customer service experience preferred.
• Previous front desk experience preferred.

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

Holidays
Weekends
Overtime as needed

Posted June 24, 2025