Customer Service Associate

JOB REQUIREMENTS: To learn more about our culture follow up on Facebook:

or on Instagram: GenMetCorp Summary The

Customer Service Associate is friendly, outgoing and comfortable

interacting with GenMet\'s internal and external customers. The Customer

Service Associate is responsible for meeting the needs of our customers

by entering customer purchase orders in accordance with GenMet committed

price, leadtime and terms to create manufacturing jobs that meet on-time

delivery commitments. The Customer Service Associate acknowledges order

receipts and confirms price, term and date commitments using established

guidelines. Duties and responsibilities Build and develop effective

long-term relationships with customers by establishing and maintaining

good rapport, using positive language and anticipating their needs

Respond promptly and clearly to customer questions and check for

customer understanding and acceptance Ensure GenMet is fully acquainted

with our customers\' requirements for quality and on-time delivery.

Document customer interactions when necessary, compiling documents and

forwarding information to interested parties including solicited and

unsolicited customer feedback Promptly enter customer purchase orders

and revisions. Review customer contracts and supply agreements to ensure

that all customer requirements (price, invoicing, packaging, labeling,

etc.) are identified and appropriately implemented within GenMet Ensure

all Customers are aware of and accept GenMet\'s terms and conditions for

supplying parts. Create, maintain and control customer part files.

Respond promptly to customer inquiries and issues. Provide job status to

customers as required. Maintain and improve Customer Satisfaction and

the associated metrics. Initiate Non-Conformances and Corrective Actions

from customer feedback as needed. Ensure issue resolution through the

appropriate resource. Provide customers with Return Material

Authorization, enter and monitor rework jobs as necessary and enter

related information in the Quality Toolkit. Develop, revise and

continuously improve GenMet\'s order entry and customer service

instructions, policies, and procedures. Perform other duties as needed

Qualifications Associate\'s Degree in a manufacturing or business

discipline or equivalent experience (2-3 years) in a relevant industry

is required Familiarity and comfort with Enterprise Resource Planning

(ERP) systems required JobBOSS preferred Responsiveness, thoroughness,

attention to detail, perseverance and follow through are necessary. Well

organized, attention to detail and self-directed to complete tasks in a

timely manner Effectively communicates internally and externally to

gather information, ask questions and support issues or needs Proficient

in Microsoft Office (Word, Excel, Powerpoint) Physical Requirements Must

be able to safely and successfully perform the job functions Must be

able to stoop, bend or reach above the shoulders. The employee must

occasionally lift up to 25 Lbs. GenMet is an Equal Opportunity and

Affirmative Action Employer. GenMet will provide equal opportunity to

all individuals without regard to race, color, religion, sex, sexual

orientation, gender identity, national origin, disability, or veteran

status.Profitable, Long Term Relationships. \*\*\*\*\* APPLICATION

INSTRUCTIONS: Mail a Rsum: Attn: HUMAN RESOURCES GENMET 10245 N

ENTERPRISE DR MEQUON, WI 53092 E-Mail a Rsum: ... Apply In

Person: GENMET 10245 N ENTERPRISE DR MEQUON, WI Apply Online: Genmet.com

E-Mail a Work Application: ...