Restaurant Host

As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant.

**Duties/Responsibilities:**

- Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude.

- Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times.

- Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests.

- Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.

- Assist in coordinating reservations, ensuring all relevant information is recorded accurately.

- Escort guests to their tables, presenting menus and informing them of daily specials and promotions.

- Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover.

- Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner.

- Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary.

- Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.

- Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations.

- Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements.

- Assist with cashiering duties, including handling cash transactions and processing payments accurately.

- Stay updated on current promotions, events, and offerings to provide accurate information to guests.

- Perform other duties as assigned by the management team to support the smooth operation of the restaurant.

- Performs other related duties as assigned.

Requirements

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**Required Skills/Abilities:**

- Proven experience in a customer service role, preferably in the hospitality industry.

- Excellent interpersonal and communication skills, with the ability to provide exceptional customer service.

- Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor.

- Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.

- Attention to detail and a high level of accuracy in handling guest information and seating arrangements.

- Knowledge of food and beverage menus, including allergen information, is a plus.

- A positive and team-oriented attitude, with a strong work ethic and a willingness to learn.

- Must be able to work flexible hours, including evening, weekends, and holidays.

- Must have a valid Food Handlers Certification

- Ability to learn cash register software used by bar or restaurant POS - Aloha, Hot Schedule, Paylocity

**Education and Experience:**

- Must be at least sixteen years old.

- High school diploma or equivalent (preferred).

- Previous experience in a high-volume restaurant environment is preferred.

**Physical Requirements:**

- Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.

- Must be able to lift at least 15 pounds.

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