Bell/Valet Clerk

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The SH Front Offices are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand's best self. We're currently searching for a warm, welcoming Bell / Doorperson to come on board, someone who's great at talking to just about anyone, and who prioritizes, above all, the needs of our guests and our partners.

Inside Tip: Knowing a thing or two...or three about the history of our property to share with your guests will set you up for success.

About you...

Position Summary:

The Bell/Valet Clerk plays a vital role in creating a welcoming and seamless guest experience. This role is responsible for assisting guests with luggage, valet parking vehicles, providing information about the hotel and local area, and ensuring excellent guest service from arrival to departure.

Key Responsibilities:

Bell Services

• Greet guests upon arrival and departure in a professional, courteous manner.
• Assist guests with luggage, packages, and other personal belongings.
• Handle guest requests promptly (e.g., storing luggage, delivering amenities).
• Organize Bell team directing them on room drops through radios.
• Manage Bike organization and liability waivers.

Valet Services

• Maintain accurate log of vehicle information and key tags.
• Inspect vehicles for pre-existing damage and report any issues.
• Adhere to hotel safety and driving procedures at all times.
• Organize departures, charging guests and directing valets.

Guest Services

• Provide accurate directions and local recommendations.
• Maintain the cleanliness and organization of the front drive and bell closet and clerk desk.
• Assist in handling guest complaints professionally and promptly escalate when needed.
• Support the front desk with other tasks during peak times or as needed.

Qualifications:

• High school diploma or equivalent preferred.
• Valid driver's license with a clean driving record.
• Ability to operate manual and automatic transmission vehicles.
• Excellent communication and customer service skills.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Previous hospitality experience is a plus.

Working Conditions:

• Must be able to work flexible schedules including nights, weekends, and holidays.
• Exposure to outdoor elements (rain, sun, cold, heat).
• Frequent walking, standing, bending, and lifting.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$28.00 per hour

SH Hotels and Resorts is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.