Receptionist

Benefits:

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Dental insurance
• Paid time off

Job Title: Office Receptionist

Location: Cabot, AR.

Job Type: Full-Time

Company: The Westlake Group is one of central Arkansas leading plumbing companies. At the Westlake Group, we don't just build plumbing systems, we build trust, reliability, and a better future. With a legacy rooted in technical excellence and forward-thinking innovation, we're proud to serve as a pillar of plumbing expertise throughout Central Arkansas. Our mission is to deliver expert residential and commercial plumbing services that stand the test of time, backed by craftsmanship, integrity, and professionalism. We believe in creating systems that serve today while shaping tomorrow. That's why every is executed with precision, passion, and purpose.

Job Overview: We are seeking a detail-oriented and organized Office Receptionist to be the first point of contact for our clients. The ideal candidate will have excellent communication skills, a professional demeanor, and function well under pressure. Superior verbal communication abilities, and the ability to speak clearly are essential. Must be proficient in office software including but not limited to, Office 365, QuickBooks, and CRM platforms. The position will be responsible for answering high call volumes over 4 phone lines, greeting visitors, and handling a variety of administrative tasks, including the input of invoices into our accounting system during non-call periods.

Key Responsibilities:

• Answer and direct incoming phone calls in a professional and courteous manner.
• Greet visitors and ensure they are directed to the appropriate department or person.
• Manage and respond to email correspondence as needed within the office.
• Input invoices and manage basic accounting data using QuickBooks.
• Schedule municipal inspections and request for service of outside agency
• Maintain office supplies inventory and place orders as necessary.
• Assist with scheduling appointments, meetings, and other office-related activities.
• Organize and maintain office filing systems, both physical and digital.
• Use Office 365 tools (Outlook, Word, Excel, etc.) for daily office tasks, document preparation, and data entry.
• Coordinate with other departments for the smooth operation of fast paced office tasks.
• Handle any additional administrative duties as assigned by management.

Qualifications:

• High school diploma or equivalent; additional education or certifications are a plus.
• Experience operation multiple phone line systems and inter office call forwarding, messaging, and call outs
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint).
• Experience with QuickBooks or similar accounting software.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks efficiently.
• A professional and welcoming attitude with excellent customer service skills.
• Previous experience in an office environment or receptionist role.

Compensation:

Competitive salary based on experience, with benefits including health insurance, paid time off, and opportunities for professional development.