Patient Registration Clerk

JOB SUMMARY

Assists the department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality.

DUTIES AND ESSENTIAL FUNCTIONS

Overall performance rating of below indicated essential job duties:

Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.

Ensures accurate revenue cycle information by registering patients in EPIC, scheduling appropriately based on orders, performing insurance verification and pre-certification if necessary.

Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.

Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning, paperwork processing, maintaining/ordering supplies are done in a professional and efficient manner.

Maintains organized work area for optimal efficiency.

Performs general record keeping functions specific to the department and in accordance with established procedures such as, but not limited to file maintenance, logs and reports as assigned by leadership.

Processes information requests, such as medical records requests, in a timely manner while maintaining confidentiality

Collects payments from patients applicable to the services being provided and follows established policies and protocols associated with handling cash, checks, credit cards and payroll deduction.

Works in multiple registration locations and/or areas as assigned

EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS

Minimum requirement:

High School Diploma or GED.

Must type 35 words per minute

Preferred qualifications:

Associate's Degree

One year healthcare related experience

WORKING ENVIRONMENT

Works indoors in an office/clinic setting

The noise level is usually moderate

PHYSICAL DEMANDS

Constantly required to maintain a stationary position behind a computer.

Frequently required to move about inside the department.

Constantly required to communicate telephonically and face to face with colleagues and customers.

Constantly required to operate a computer and telephone.

Constantly required to lift and/or move up to 10 pounds.

Frequently required to lift and/or move up to 25 pounds.

Occasionally required to lift and/or move up to 50 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception