Chef Concierge - InterContinental Houston

JOB OVERVIEW:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Chef Concierge you'll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.

DUTIES AND RESPONSIBILITIES:

FINANCIAL RETURNS

• Contribute to hotel revenues - e.g. through room restaurant upselling, tour and transportation bookings
• Promote the hotel's other businesses such as food, drink and banquet space at every opportune moment

PEOPLE

• Develop your Bellperson team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognizing good performance
• Educate and train team members in compliance with federal, state and local laws and safety regulations
• Ensure your team have the tools and equipment they need to carry out their job properly
• Train team members on systems, security and cash handling procedures and hotel services to quality standards

GUEST EXPERIENCE

• Make sure our guests always get a warm welcome and a sincere farewell from you and your team
• Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
• Deliver a memorable experience to guests with a swift and personal service - not forgetting to recognize and record guest preferences
• Resolve guest issues and use their feedback to improve guest satisfaction
• Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
• Make great guest relationships in a very short space of time
• Effortlessly meet the diverse cultural needs of guests from around the world

RESPONSIBLE BUSINESS

• Make sure you and your team are aware of credit policies and accounting practices
• Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests
• Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality

ACCOUNTABILITY

• Report to an Assistant Front Office Director, Director of Rooms or General Manager. Typically supervises Concierge desk and Bell desk. Accountability is directed by property requirements.

QUALIFICATION AND REQUIREMENTS

• A High School diploma / qualification - college and university degree would be great but it's not essential
• At least five years of experience in an upscale hotel / equivalent environment as a Concierge or related discipline
• Fluent English and local language are essential, any additional other languages would be great
• At least two years' supervisory experience or equivalent combination of education and experience
• Knowledge on local area is highly preferred

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including an impressive room discount and some of the best training in the business.

The annual rate for this Salary role is $58,000 to $60,000. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).

Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.

At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected - wherever they are in the world. Want to be part of the journey?