Customer Service Representative-Women, Infants, and Children (WIC) Multiple Vacancies-Multiple Locations (Office of Community Care & Empowerment [OCCE] Dept.-WIC Program) (Non-Civil Service)

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Job Summary

Under the supervision of the Public Health Nutritionist/Clinic Supervisor, provides clerical and laboratory support to the WIC Program

Job Description

Overview

The Women, Infants, and Children Customer Service Representative provides clerical, administrative, and professional customer service work in the support and facilitation of the WIC program for the City.

Essential Functions

1 Interviews, evaluates, and reviews WIC Program applicants to determine income and residency eligibility; records, documents, and organizes information on appropriate forms and completes forms accurately; verifies ID, checks immunizations, performs extensive interviews, and performs other actions to decipher eligibility for program resources.

2 Issues the WIC food instrument (EBT), completes data entry (Texas WIN), tracks and completes inventories, and prepares and maintains reports.

3 Collects and gathers medical history data, compiles blood samples from finger sticks, and obtains heights and weights on adults, children and infants; enters data accurately on XP software.; identifies recall items and collects for medically necessary formulas.

4 Interacts with, greets, and checks in WIC participants in a courteous manner and provides correct information regarding WIC services and correctly makes appointments.

5 Provides professional administrative and clerical support; answers the telephone in a polite and timely manner, provides good customer service, prepares records, and maintains forms and files for WIC participants; completes assigned filing and purging as directed by supervisor.

6 Screens and checks immunization records to determine immunization status and provides information and referrals as needed to WIC participants; refers WIC participants to appropriate health and social service agencies.

7 Performs any and all other work as needed or assigned.

Minimum Qualifications

Education

High School Diploma, (or) GED

Experience

Two (2) years in health care, education, community or social services.

Licenses and Certifications

(Valid) State of Texas Driver's License.

Knowledge, Skills, and Abilities

1 Knowledge of City policies and procedures.

2 Knowledge of the Power of Influence (P.O.I.) principles when providing WIC services.

3 Knowledge of WIC program and working with women, infants, and children.

4 Knowledge of customer service and program information.

5 Ability to work with computers and provide information.

6 Ability to communicate program standards.

7 Ability to evaluate applicants and direct to appropriate resources.

8 Ability to complete WIC nutrition modules during probationary period.

9 Communicating effectively verbally and in writing.

10 Establishing and maintaining effective working relationships.

Salary Range

$20.42 - $21.79

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workforce.