Front Desk/Housekeepers

Front Desk/Housekeepers 9735 N interstate 35 compensation: 13-14 Front Desk Receptionist Summary Performs a variety of customer service and administrative activities such as reservations, checking in and out guests, guest requests, answering telephones, and providing exceptional customer services. Job Duties Greet guests with a friendly and professional manner. Check-in and check-out guests in accordance with hotel procedures Collect and record guest information. Activate, assign, and de-activate keys for guests. Collect payment from guests for room charges and other fees. Use selling techniques to sell rooms when needed. Make and confirm reservations on a daily basis. Answer phones, take messages, and transfer calls to appropriate guests and/or co-workers. Maintain a tidy and clean work area and lobby. Be informed of room condition and availability. Resolve customer complains in a professional manner. Notify management of issues that you can not solve. Communicate with housekeeping, maintenance and security departments as needed. Other duties as assigned. Experience 1 year plus experience preferred in hospitality Skills/Qualifications Ability to use computers and other front desk equipment. Ability to follow verbal and written directions. Ability to provide written and oral communication skills Ability to gain knowledge of front desk procedures Ability to positively communicate to guests and co-workers. Ability to work scheduled hours. Ability to complete applicable front desk forms and communicate any problems or issues to management. High school diploma or equivalent Ability to have reliable transportation Physical Demands Walking and standing frequently Bending, reaching stooping Ability to lift up to 15lbs Housekeeper Summary Performs a variety of housekeeping services to clean and maintain guest rooms in accordance with establish standards. Provide exceptional customer service when the opportunity arises. Job Duties Thoroughly clean hotel rooms. Make beds with clean linens including sheets, blankets, pillow cases, etc. Remove dirty linen from room. If applicable, wash and fold laundry. Remove trash and/or debris from floors empty trash, clean shelves, clean mirrors, etc. Mop and/or vacuum floors. Wipe down base boards, window sills, door frames, tables, and furniture. If applicable, clean kitchen appliances such as stoves, fridges, and microwaves. Clean and disinfect bathroom including bathtub, tile, flooring, vanity, and walls. Replenish room and bathroom supplies. Report status of rooms such as clean/dirty/do not disturb to the housekeeping supervisor in a timely manner. Report maintenance issues to the correct department. Report additional cleaning issues to the housekeeping supervisor. Other duties as assigned. Experience Previous hotel experience preferred although not required Skills/Qualifications Ability to follow verbal and written directions. Ability to gain knowledge of applicable housekeeping procedures Ability to positively communicate to guests and co-workers. Ability to work scheduled hours. Ability to complete applicable housekeeping forms and communicate any problems or issues to management. Ability to have reliable transportation Physical Demands Walking and standing frequently Bending, reaching stooping Ability to lift up to 15lbs post id: ... [ ]