Host

1 year

Host/Hostess Position Summary:

The Host/Hostess is responsible for setting the stage for exceptional accommodation and organization for the restaurant through telephone service, greeting, seating and setting the pace for each service.

To be a successful Host/Hostess at Hiro, you should be well-organized and able to work in a fast-paced environment. Ultimately, an outstanding host should demonstrate effective communication skills and achieve excellent customer service at all times.

Reporting Structure:

The Host/Hostess reports directly to the Restaurant Manager or designated Supervisor.

Essential Job Functions:

• Maintains a cheerful, courteous disposition and a neat, clean and professional image.
• Greets all guests as they enter, and puts them on a waiting list as necessary.
• Provides guests with menus and answers any initial questions.
• Seats guests at tables or in waiting areas.
• Assigns guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests.
• Engages with guests to ensure they are happy with food and service.
• Answers phone calls, takes reservations and answers questions.
• Gains knowledge of the menu to make recommendations to guests that ask.
• Keeps the host area stocked, neat, clean and free of clutter.
• Checks for restocking of necessary supplies, brings all areas up to standard, and discusses problem areas with the manager.
• Performs shift change and/or opening or closing duties.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary
• Adheres to all company safety and sanitation policies and procedures.
• Assists other team members as needed or when business needs dictate.

Required Skills/Qualifications:

• Minimum of 2+ years experience in similar capacity.
• Thrive in a fast-paced, high volume environment, and maintain a calm demeanor while quickly and effectively solving problems.
• Must be hospitable, approachable, and passionate about guest service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment autonomously.

Physical Requirements:

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to make periodical fast paced movements and move throughout the venue with ease.
• Must be able to move, pull, carry, or lift at least 20lbs.
• Must be able to occasionally kneel, bend, crouch, and climb as required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Compensation: Hourly ($18.00 - $20.00)

Organizational Skills

Time Management

Attention to Detail

Multitasking

Interpersonal Skills

Conflict Resolution

Adaptability

Problem Solving Skills

Customer Engagement

Team Collaboration

Proactive Problem Solving

Stress Management

Guest Engagement

Physical Stamina

Flexibility

Proactive Communication

Initiative

Service Orientation

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