Guest Services Representative

Hampton Inn South Kingstown - Newport Area

20 Hotel Drive
South Kingstown , RI 02879

Hotel with 100 Rooms Managed By High Road Hospitality

Dental insurance, Employee discount, Flexible schedule, Health insurance, Paid time off

Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today! Full-Time Job Overview

We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, playing a crucial role in providing exceptional hospitality and ensuring guest satisfaction. If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you.

Duties

• Greet guests with a warm and welcoming demeanor upon arrival.
• Check guests in and out of the hotel efficiently and accurately.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Assist with reservations, cancellations, and modifications.
• Process payments and maintain accurate records of guest accounts.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to ensure seamless guest experiences.
• Perform night audit duties as needed.

Qualifications

• Previous experience in hospitality or a related field preferred.
• Strong knowledge of hotel operations and phone systems.
• Excellent communication and interpersonal skills.
• Exceptional guest relations skills with the ability to resolve issues effectively.
• Detail-oriented with strong organizational skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in computer systems and software applications.
• Knowledge of front desk procedures, including check-in/check-out processes and cash handling.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Benefits

• Competitive pay based on experience.
• Opportunities for career growth within the hospitality industry.
• Employee discounts on hotel stays and services.

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!

Job Types: Full-time, Part-time

Additional Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8-hour shift
• Day shift, Evening shift, Morning shift, Night shift
• Holidays

Ability to Relocate:
Wakefield, RI 02879: Relocate before starting work (Required)

Work Location: In person

Posted June 25, 2025