Customer Service Specialist

LeeTran is seeking a Customer Service Representative to join our LeeTran team. The Customer Service Representative is responsible for ensuring all riders have a first-class passenger experience while providing a high level of assistance to exceed our customers expectations continuously. If you are customer-service-oriented and love serving people, then this is your opportunity.
This is a year-round temporary position with opportunities for full-time and future advancement.

• Full medical insurance effective on the first of the month following the date of hire
• Florida Retirement System: Pension or Investment retirement plans

• Responsible for providing legendary customer service to passengers or potential passengers
• Professionally answer incoming calls and assist passengers with the scheduling of trip requests
• Provide friendly service and maintain positive relationships with all internal and external customers
• Responsible for greeting and handling customers in a polite and friendly manner.
• Resolve passenger issues
• May be required to deliver route schedules to organizations as requested
• Creative thinker who enjoys a team-based atmosphere
• Assist passengers with fare-related inquiries
• Handle cash, checks, and credit cards as forms of payment during the bus fare purchasing process; balance a drawer at the end of the shift
• Complete required forms and reports
• May perform other job duties as assigned

• Education: High School graduation or GED
• Experience: One (1) year of fast-paced, professional customer service or closely related experience
• Driver's License: Possession of a valid driver's license with an acceptable driving record is required

• Bilingual preferred

• Strong work ethic with a sense of urgency; adaptable to fast-paced, changing environments

• Compassionate and professional when assisting individuals with disabilities

• Clear and effective verbal and written communication skills

• Able to read, follow instructions, and understand procedures, rules, and regulations

• Self-motivated, proactive, and able to work independently

• Highly organized with strong attention to detail

• Excellent interpersonal skills and a willingness to learn and grow

• Proficient with computers and general office equipment