Receptionist

Customer Experience Coordinator / Receptionist

SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

• Location: St. Petersburg, FL (on-site 100%)
• Industry: Pharmaceutical
• Hours: Monday-Friday 7:30AM - 4:30PM with some flexibility for meetings, customers & events
• Salary: Up to $24/hr.
• Employment Type: 3-6 month contract with potential for extension or permanent hire

Overview:
Our client is a leading provider of advanced technologies and outsourced services for the pharmaceutical, biotechnology and consumer health industry. They develop, manufacture and package pharmaceutical and other products for customers in nearly 100 countries. Among its core offerings, develops and manufactures oral and sterile pharmaceuticals in nearly all major dosage forms, and offers proprietary technologies used in many well-known prescriptions and over-the-counter products. They are one of the largest contract packager of pharmaceuticals.

The Environmental, Health, Safety and Security Team ensures compliance with Federal and State regulations following company guidelines to guarantee the safety of all employees, visitors, and contractors and to protect the quality of the environment. The Customer Experience Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position is responsible for a variety of assignments that include: managing the reception area, assisting with administrative tasks, supporting the EHS&S team in maintaining a safe working environment and supporting the site as needed.

Responsibilities:

• Greets and directs visitors efficiently and address all inquiries in a courteous manner.
• Keeps track of meeting locations in the various conference rooms via Outlook to be able to contact the appropriate point of contact and/or escort visitors to appropriate meeting rooms.
• Answers phones and transfers calls to the appropriate team or team member.
• Retrieves and responds to messages left in company voicemail box daily.
• Serve as a main contact for all arriving vendors, customers, auditors, regulatory agency representative(s), and deliveries in the reception area and alert appropriate employees.
• Adhere to company security protocols and ensure that a site representative always escorts their visitors.
• Create and print visitor badges using our internal cloud gate system and escort them to an office or meeting room as appropriate.
• Sorts and distributes daily mail and package deliveries to appropriate recipients. Prepare shipments (FedEx packages) and correspondence as directed.
• Orders refreshments/lunches for customer meetings, audits and business reviews as needed.
• Use computer (Microsoft Word, Excel, Outlook, Access, etc.) to compose & edit written documents and correspondence.
• Maintain coffee station supplies: cups, lids, tea, sugar, etc
• Maintain site printers by ensuring they are appropriately stocked with paper, toner etc.
• Alerts printer technician if any error or issue occurs.
• Ensure customers have active CDAs prior to arrival. Create CDAs for new customers and submit to Legal.
• Entering safety concerns using the Intelex system
• Scanning security files into internal drives.
• Assist during site emergency testing and drills.
• Monitor people coming and going through reception doors.
• Be aware of and report suspicious activity in the lobby or in front of the building.
• Assist the Site Security Leader with the administration of the badge access system and related requests.

Requirements:

• Education or Equivalent: (Minimum required to perform the job). High school diploma or equivalent required; college degree preferred
• 1-2 years customer service experience required
• 3-5 years security experience preferred
• Intermediate to advanced computer skills
• Pharma or related industry experience a plus

EOE/ADA
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