Admissions Concierge

We rely on our Admissions Coordinator to be responsible for all activities related to admission of residents to the facility.

Why Work For Us?

• • Excellent pay with multiple incentives:
    
  • Excellent Health Benefits packages
  • Career advancement opportunities
  • Education reimbursement program of up to $7,500 per year
  • Flexible scheduling available

Benefits & Conditions:

• No waiting period for enrollment
• Three health plan options
• Delta Dental
• VSP Vision
• Free Basic Life Insurance
• Disability, Critical Illness, Accident & Legal Coverage
• 401(k) Retirement Plan
• Employee Assistance Program

Responsibilities:

Resident Assistance:

• Greet residents and visitors warmly and assist with their needs.
• Provide information about community events, services, and amenities.

Customer Service:

• Handle inquiries, concerns, and requests from residents and their families professionally and courteously.
• Address and resolve any issues or complaints in a timely manner.

Event Coordination:

• Coordinate and assist with community events, outings, and celebrations.

Administrative Support:

• Assist with administrative tasks such as maintaining records, managing referrals, and updating resident directories.
• Ensuring that the resident admissions process is managed smoothly.
• Provide support and lead the internal team through a successful admission.
• Collaborate with other staff members to ensure smooth operations.

Emergency Response:

• Follow established protocols for emergency situations and provide assistance to residents as needed.
• Maintain knowledge of evacuation procedures.

Communication and Documentation:

• Keep accurate records of resident requests, incidents, and activities.
• Communicate relevant information to other staff members and management.

Qualifications:

• High school diploma or equivalent (additional education or certifications may be preferred).
• Previous experience in customer service, hospitality, or a similar role is a plus.
• Excellent communication and interpersonal skills.
• Empathy and patience when working with seniors.
• Strong organizational and multitasking abilities.
• Basic computer skills for managing records and reservations.
• Knowledge of emergency response procedures (CPR and First Aid certification may be required).