Receptionist

Your experience matters

At Columbus Springs-East, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts

• Competitive paid time off and extended illness bank package for full-time employees

• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage

• Tuition reimbursement, loan assistance, and 401(k) matching

• Employee assistance program including mental, physical, and financial wellness

• Professional development and growth opportunities

How you'll contribute

The Receptionist is responsible for greeting guests and receiving calls, determines the nature of their business and directing them to the appropriate staff. Demonstrates excellent customer service skills. Able to perform a wide variety of clerical duties such as typing, filing, copying, message taking or other duties as assigned. Facilitates follow of information through the hospital while adhering to HIPAA guidelines. Works closely with the Business Development and Assessment departments in the patient assessment and admission process. Must be competent in obtaining patient vitals when asked by Assessment Department (not applicable in Washington).

Qualifications and requirements

Education: High school diploma or equivalent preferred. Combination of education and relevant work experience may be accepted.

Experience: Previous clerical and customer service experience preferred.

License: Valid driver's license preferred.

Additional Requirements: CPR and CPI certified within 30 days of employment. May be required to work flexible hours and overtime.

Essential Functions:

• Greet patients and guests upon arrival and ensure their comfort.

• Demonstrates excellent guest relations in communication and cooperation, assists patients, licensed practitioners, co-workers and visitors in a prompt and courteous manner.

• Records and routes telephone and in-person messages accurately, completely, and promptly.

• Maintains an accurate record of visitors each day, personal belongings dropped off, visitation logs, etc.

• Demonstrates thorough knowledge of hospital emergency code response procedures with ability to calls codes through the speaker system in a correct and audible manner.

• Routes incoming mail promptly and to the correct departments or individuals. Maintains awareness of highly confidential and/or important documents received at the hospital (as assigned).

• Assure lobby area is clean and presentable, with appropriate beverages and snacks for patients and visitors.

• Assists Assessment and other departments as required.

• Offers assistance to the Business Development/Community Relations Department with respect to special projects and community involvement.

• Able to maintain professionalism in a variety of stressful situations

About Us

Columbus Springs - East is a 72 bed hospital located in Columbus, OH, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters

EEOC Statement

Columbus Springs - East is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.