Valet Cashier

JOB SUMMARY:

The Valet Parking Cashier will provide courteous, reliable and efficient casher services in accordance with Guest expectations and established performance standards.

KEYJOB FUNCTIONS :

Maintains professional personal and uniform appearance in accordance with hotel standards.

Demonstrate guest-driven service style with a sense of urgency for accuracy and efficiency in all interactions.

Consistently model the company core values and service standards.

Always speak professionally and graciously, smile, and maintain eye contact.

Maintain an aggressive awareness of the area around the cashier booth and look for opportunities to initiate service.

Offer a warm and sincere greeting to all arriving and departing guest and visitor vehicles as they enter or exit parking areas.

Maintain basic knowledge of the hotels services, events, and layout to ensure guests are given complete and accurate information and directions as requested or required.

Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information and /or directions as requested.

Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.

Maintain an alert, professional posture in the cashier booth when not actively engaged with a guest.

Possess thorough knowledge of parking fee structures, special event/group discounted parking, monthly passes and all validation procedures.

Process parking transactions accurately, calculate fees, collect payment and offer an appropriate departing comment.

Maintain personal security of bank and cash transactions.

Track all overnight hotel guest names and room numbers to ensure accurate postings for parking charges.

Ensure that the booth, equipment, and surrounding areas are clean, orderly, safe and operating efficiently.

Submit complete and accurate reconciliation reports and all data required to assure proper billing and revenue accountability.

Perform any functions or tasks listed on shift checklists.

Maintain cleanliness and appearance of interior and exterior of cashier booth at all times.

Perform traffic control and guest screening when assigned.

Replace ribbon cartridges for fee computers, ticket validators, and ticket dispensers if required.

Work with other division and areas of the hotel to ensure the customers overall property experience meets or exceeds expectations and standards

EDUCATION and/or EXPERIENCE:

High School Diploma or equivalent

Minimum1 year in Customer Service

QUALIFICATIONS:

Literacy and fluency in English

Ability to think independently in making decisions to maximize customer service experience and program profitability.

Must be proficient with customer Point-of-Service systems.

Excellent cash handling skills

Must have excellent customer service skills.

Must present well-groomed professional appearance.

Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

Must be able to sit, stand or walk for long periods of time (4 hours).

Ability to tolerate extreme variations in temperature

Must be able to move in and around on the casino floor quickly.

Must be able to respond calmly and handle many customer demands in a fast paced environment.

Visual and auditory range must include immediate environment.

Must have the manual dexterity to operate a computer and other necessary office equipment.

Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

Ability to grasp, finger dexterity, use repetitive hand motion

Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).