Guest Services Representative II

Guest Services Representative II
Location: Novant Health Rowan Medical Center

Shift: Full-Time - Friday, Saturday and Sunday 8:30a-9p

Make a Difference with Compassion and Excellence

Novant Health is seeking a caring and dedicated Guest Services Representative II to provide exceptional service and support to patients and their families throughout their care journey. As a vital link between patients and the hospital, you’ll help create a welcoming, safe, and comfortable environment that enhances every guest’s experience.

Why You’ll Love Working Here:

• Comprehensive Benefits and Total Rewards Program - Medical, Dental, Vision, PTO, 401K retirement
• Meaningful Impact: Play a key role in patient comfort and satisfaction by providing compassionate support and timely communication
• Team Collaboration: Work closely with clinical teams and support services to ensure seamless care coordination
• Skill Development: Gain comprehensive knowledge of hospital services and patient rights, boosting your professional growth
• Inclusive Culture: Join a diverse and supportive workplace that values every team member’s unique talents

Our Commitment to Belonging:
Fostering a culture of belonging for our team members has always been central to who we are.

Ready to join a remarkable team where your compassionate care makes a lasting difference? Apply today and grow your career with Novant Health!

What You’ll Do:

• Serve as a role model for outstanding service and patient experience
• Greet and support patients and families during various phases of care with empathy and professionalism
• Conduct regular rounding and communicate effectively with clinical and support teams
• Maintain a safe, welcoming environment and respond quickly to service concerns with immediate recovery
• Perform clerical duties and coordinate lost and found processes as needed
• Assist patients with their rights and needs, acting as a trusted hospital partner

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred.
  
• Experience: Minimum of two years in a busy healthcare/social work setting, preferred. 3 years of Customer Service; Social Work; Clergy; Scheduling; Previous leadership experience, preferred.
  
• Licensure/Certification/Registration: Valid state drivers license for facilities where Valet assistance may be needed, required.
  
• Additional Skills Required: Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Comfortable in patient care areas, including the inpatient and emergency departments. Ability to function independently with minimal supervision and as part of a team. Able to provide prompt and quick service recovery for patient and visitor complaints. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office, have proficient typing skills and familiarity with scheduling programs.
• Additional skills preferred: Be a current notary public or be willing to become a notary, if needed.