Restaurant Supervisor - Hotel Murano $24 to $26

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay—it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

For Full-Time (Non-Union) Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• PTO - 14 days for first 3 years
• Holidays - 7 paid holidays and 2 floating holidays
• Employee Room Rate Discounts

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked
• Employee Room Rate Discounts

For Union Associates

• Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of service
• Holidays - Union positions 6 Paid Holidays and 1 personal day
• 401(k) Plan
• Sick Time - Accrue 1 hour for every 40 hours worked
• Employee Room Rate discounts

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

SUMMARY: The Restaurant Supervisor is responsible for overseeing assigned Food & Beverage outlet to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Restaurant Supervisor will assist in maintaining the Hotel Murano and Bite Restaurant standards.

The Restaurant Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel Murano culture.

• Maintains a commitment to customer service and guest satisfaction.
• Leads and supervises the restaurant team.
• Conducts daily meetings before each shift.
• Communicates all necessary information to the front and back of house staff for each shift.
• Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations.
• Takes initiative to develop and execute new promotions, events, etc.
• Responsible for daily report input and logbook entries.
• Enforces high standards of hygiene and sanitation within the outlets.
• Ensures the security of monies, credit, and financial transactions.
• Establishes par levels for supplies and equipment.
• Supervises the performance, attendance, attitudes, appearance, and conduct of the team.
• Manages timely completion of performance appraisals.
• Monitors time punches in Timesaver, ensuring accurate payroll for all associates,
• Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance.
• Implements strategies to continually improve revenues.
• Assists with the development, training, and inspiration of outlets staff for promotion.
• Provides prompt follow-up to all guest concerns.
• Assists the Director of Food & Beverage with the design and implementation of training programs.
• Empowers team to exceed service standards.
• Instills a calm, organized approach in all stressful situations.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

• Must be a United States citizen or possess a valid work permit
• Must have valid driver’s license and meet company driving standards
• Must be able to read, write and speak English
• Must be at least 21 years of age
• Must have excellent leadership skills
• Must be a positive example for staff
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must have excellent computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor