Floor & Wine Manager

3 years

Housed in a meticulously restored 1901 factory building steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests.

The Floor and Wine Manager leads us in service at Le Crocodle, and supports our wine program integrally, both operationally and in its growth.. This critical role brings together wine service in the dining room with the wine programme across the building. As the steward of a strong and growing programme, you'll support and mentor a high-performing team, importantly including the Le Crocodile Head Sommelier, while creating the backdrop for life's most meaningful momentsfrom intimate gatherings to milestone celebrations that become part of our guests' personal histories.

• Fosters an environment of generosity, focus, kindness, and discipline amongst all staff
• Has the drive to know the steps and service of every position on the floor and could jump in and not only work any of the positions but also expertly train any new member to the team
• Anticipates the needs of the team, and provides support in this vein
• Works with Head Somm and GM selling wine, educating staff about what we have on offer, maintains the organization and accuracy of stock in house, builds enthusiasm amongst staff members to taste, learn, discuss, feel confident about and sell what we have to share with guests in a fashion that highlights that product and our commitment to serving it.
• Create signature experiences that rival global hospitality icons

• Hire, build, train and mentor an exceptional dining room team
• Foster a culture of excellence, creativity and empathy
• Create growth pathways for team members

• Acting as a point of contact for guests and regulars, developing repeat and return customers, identifying individuals who are neighbors or just diners / drinkers possessing a sensibility rewarded by what we offer and rewarding to serve in our space.
• Foster meaningful guest relationships
• Understand the emotional significance of each dining experience
• Implement continuous improvement systems
• Work wine service to be an ongoing examp[le

• Develop efficient systems and communication protocols
• Submit cash drops and cash tips at close of shift accurately
• Maximize wine sales in the venue, both directly- by selling wine to tables- and indirectly- through staff education
• Balance financial targets with quality standards
• Works in close collaboration with Service & Wine Director and the chefs to assure the highest of standards in the dining room
• Inform comanagers and ownership of the details of service, staff performance, guest experience, repairs and maintenance issues and a general take on the tone of service
• Detailed commitment with sanitary procedures, dining room cleanliness, proper uniforms, food handling and general maintenance of the dining room that are up to, and beyond that of, the Department of Health

• 2+ years restaurant management experience, 2+ wine specific experience
• Proven track record in team leadership and development
• Strong financial acumen and business insight
• Hands on approach with empathetic leadership style
• Calm presence under pressure and creative problem-solving skills
• Sense of humor

You'll create the backdrop for life's most meaningful celebrations, from intimate gatherings to milestone events that become part of our guests' personal histories. Your leadership will shape not only exceptional experiences for guests but also fulfilling careers for your team members.

Help lead Le Crocodile to the next step of excellence in Brooklyn and beyond, while being a part of building a service and wine program that stands alongside global hospitality icons. Create innovative concepts that push creative boundaries while establishing new standards that honor authentic character.

Wythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives.

Compensation: Salary ($80,000.00 - $85,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Strong Communication Skills

Problem Solving Skills

Attention to Detail

Ability to Work Under Pressure

Customer Service Orientation

Team Building

Creativity

Adaptability

Conflict Resolution

Time Management

Sales Skills

Organizational Skills

Leadership Development

Cultural Sensitivity

Emotional Intelligence

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