Admissions Assistant - Customer Service Specialist Intermediate Alexandria Technical & Community College

The Admissions Assistant provides frontline service and administrative support within the Admissions Office, playing a vital role in shaping a positive first impression of the college. As the initial point of contact for prospective and current students, families, and community members, this position offers accurate guidance on admissions processes, policies, and college services. Responsibilities include managing inquiries across multiple channels, maintaining detailed records in Salesforce (CRM) and ISRS, supporting applicants through each stage of their journey, and providing backup to the Campus Store. The position operates in a fast-paced, high-traffic environment where adaptability, attention to detail, and the ability to manage multiple priorities simultaneously are essential. This role directly supports the college?s enrollment goals and commitment to student-centered service.This role reports to the Director of Admissions and Recruitment, with daily oversight and task direction provided by the Admissions Services Manager.Salary Range:$20.45 to $27.12 Per Hour (2024-2025 Salary Guidelines)Minimum Qualifications:Customer service skills sufficient to provide prompt, courteous, and accurate information to students and the public in person, over the phone, and via email.Word processing skills sufficient to create, format, and edit documents using software such as Microsoft Word.Spreadsheet skills sufficient to enter, compile, and retrieve data using programs such as Microsoft Excel.Data entry skills sufficient to accurately input, verify, and edit student records and communications.Communication skills sufficient to explain procedures, respond to inquiries, and prepare professional written correspondence using correct spelling, punctuation, and grammar.Database and records management skills sufficient to enter and retrieve data using systems such as ISRS or Salesforce.Preferred Qualifications:Two or more years of office or administrative experience; A Bachelor?s Degree may substitute for one year of experience and an Associate Degree may substitute for six months experience.Knowledge of college admissions, registration, and financial aid processes.Familiarity with systems such as Workday, ISRS, or Salesforce.Strong organizational skills and ability to manage multiple priorities with minimal supervision.Experience with cash handling or operating a point-of-sale (POS) system.Bilingual in Spanish and/or Somali to support diverse student populations.Other Requirements:NoneWork Shift (Hours / Days of work):Monday through Friday, 8:00 a.m. to 4:30 p.m.Telework (Yes/No):NoAbout: Alexandria Technical Community College (ATCC) provides quality hands-on and liberal arts education to more than 4,200 students each year, and has been ranked Minnesota?s #1 Community College since 2020 (Wallethub, Niche, and UniversityHQ). ATCC offers more than 50 programs and transfer pathways in fields like business, design, education, human services, health, manufacturing, police training, and transportation. Most programs can be completed in two years or less, with some offerings as short as one semester. With a graduation rate more than double the national average and a 99% job placement rate, ATCC maintains a longstanding reputation as an academic institution of excellence.The campus is located in the heart of lake country: Alexandria, Minnesota. The population is just over 14,000 within city limits, but Alexandria is a true destination, drawing residents from neighboring rural communities plus a tourism boom in warmer months. Alexandria is home to a thriving downtown district, excellent walking and biking trails, plenty of arts, museums, parks, wineries, breweries, and even a whiskey distillery. Paired with diverse year-round outdoor activities and more lakes than you can count, Alexandria is a small town that feels big.Alexandria College is a member of the Minnesota State system of colleges and universities. Minnesota State is the fourth largest state higher education system in the United States with 26 colleges, 7 universities, and 54 campuses.