Receptionist Clinic

JOB REQUIREMENTS: Overview Our Lake Geneva clinic is open Monday-Friday,

8 am-5 pm. This is an outpatient clinic providing services for Family

Medicine, Laboratory, Physical Therapy, Primary care, and Radiology

services. Individual who acts as the central point of communication

among patients, partners and providers; responsible for providing front

line activities to include scheduling, registration, cash handling and

overall support services to patients and guests. Responsibilities

Essential Duties and Responsibilities Clerical Answers incoming

telephone calls, determines purpose of callers, and forwards calls to

appropriate personnel and routes Epic Messages to nursing and provider

as appropriate. Retrieves messages from voice mail and forwards to

appropriate personnel. Answers questions about organization, physicians,

and available services, providing callers with address, directions, and

other information as appropriate. Welcomes on-site visitors, determines

nature of business, and announces visitors to appropriate personnel.

Monitors visitor access and issues passes when required. Receives,

sorts, and routes mail, and maintains and routes publications. Orders,

receives, and maintains office supplies. Maintains fax machines, assists

users, sends faxes, and retrieves and routes incoming faxes. Creates and

prints fax cover sheets, memos, correspondence, reports, and other

documents when necessary. Performs other clerical duties as needed. Epic

Scheduling and Registration Schedules patient appointments Responsible

for EMR Electronic Medical Records registration check-in processes in

Epic. Loads, verifies and updates patient demographics. Scans, loads and

verifies insurance coverage. Collects signed HIPAA and Consent for

Treatment documents, updates the interactive face sheet and sends

documents to Medical Records for scanning. Reviews all Alerts in Epic

and refers patient to a PFC when necessary. Collects co-payments and

other self-pay obligations when required and post in Epic when

registering patient. Provides patient with an estimated self-pay

obligation when appropriate. Performs cashiering functions online

payment posting within Epic. Processes payments and deposits by adhering

to the systems Cash Handling Policy. Completes daily closing report and

balances their individual cash drawer at the end of each day. Performs

petty cash count in and out daily and records appropriately. Assist

patients with MyChart signup and activation. Replies to MyChart messages

in a timely manner, closing messages when complete. Safeguards patient

privacy and confidentiality per MHS policies. Preps Routes daily for

upcoming appointments for frontline registration. Reviews daily work

queues and corrects identified patient registration errors. Utilizes

Epic waitlists based on\... For full info follow application link.

EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity

employer functioning under Affirmative Action Plans. \*\*\*\*\*

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/66F7B1DC7D0D4970