Customer Service Specialist

The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers.

• Responsible for review of asset situation and recommend next steps including relocation and abandonment.
• Accountable for informing & and enforcing the Terms & Conditions to customers.
• Position is the escalation path for Customer Care Core team challenging customer interactions.
• Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly.
• Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets.
• Be the Customer Care's core team's go to for difficult customers regarding pickup and asset site scenarios.
• Provide solution options to the Customer Care Manager when dealing with an issue.
• Coordinate with other departments to ensure customer satisfaction.
• Perform other duties as assigned.
• 1-3 years working within a Customer Service in a Sales Support or Logistics environment
• Excellent verbal and written communication skills
• Ability to listen & empathize with the customer, working with them to try to resolve any issues.
• Develop creative solutions and processes to ensure customer satisfaction and company reputation.

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