Hotel Breakfast Attendant Hyatt Place Lansing 6am Start

Position Overview

We're seeking a dynamic and dedicated individual to join our team, providing exceptional service to hotel guests in a warm, friendly, and professional manner. This position plays a key role in creating a welcoming and inviting breakfast area, ensuring superior guest experiences through outstanding customer service and meticulous attention to detail.

You'll take charge of the set-up, maintenance, and takedown of the breakfast area, maintaining compliance with health and safety regulations and upholding CSM's high standards of quality to maximize guest satisfaction. Occasionally help with banquet lunches (with an incentive program included!).

Key Responsibilities

• Guest Engagement:

• Greet all guests courteously and warmly to create a positive first impression.

• Anticipate and promptly respond to guest needs, delivering exceptional service.

• Assist team members as needed to meet guest expectations.

• Breakfast Area Operations:

• Set up, maintain, and take down the breakfast area to ensure seamless operations.

• Maintain food and beverage stations to the highest safety and health standards.

• Handle food inventory, complete par sheets, and assist with ordering as needed.

• Sanitation and Compliance:

• Keep the breakfast area, kitchen, and dish room clean, organized, and in compliance with CSM, brand, local, state, and federal regulations.

• Dispose of garbage, clear and wipe tables, restock supplies, and transfer full tubs to the dish room.

• Wash and organize dishes, barware, and utensils.

• Team Collaboration:

• Actively contribute to team success by completing required side work and jumping in wherever necessary.

• Attend required meetings and adhere to CSM policies, procedures, and grooming standards.

• Follow emergency procedures and remain knowledgeable about hotel protocols.

Competencies/Skills Required:

• Must possess or be able to obtain a food service handling certification as required.
• Demonstrated exemplary customer service skills, attention to detail, and the ability to excel in a fast-paced environment.

Physical Requirements:

• Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
• Must be able to walk, stand, carry, and lift continuously during working hours

This role is perfect for a team-oriented individual who thrives in a dynamic environment and is committed to delivering outstanding guest experiences!