Front Desk Agent Residence Inn Lake Oswego

The Residence Inn in Lake Oswego is looking for a Front Desk Agent to join the team! This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism.

Job Duties:

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Adheres to company general work rules, department procedures and company policies

Education:

High school diploma or GED required