Housekeeping Office Attendant III, The American Club

Housekeeping Office Attendant III, The American Club

Work Mode: Onsite

Location: Kohler, WI

Opportunity

The Housekeeping Office Attendant will work to ensure smooth, clear and efficient communication is maintained and act as the central liaison for all communication and information related to operations of the Housekeeping Department to include In-Room Dining (IRD) assistance.

• Ensure that the office is open and staffed daily.
• Answer all housekeeping/IRD telephone calls and relay information and requests in a timely fashion to the appropriate people. Log phone calls into daily phone log.
• Enter IRD orders as required and communicate with IRD of guest requests.
• Monitor ICE (Intelity) and communicate requests accordingly.
• Handle all guest requests within 10 minutes.
• Run Housekeeping (morning/evening) reports.
• Inform Housekeeping management of any concerns in the department so follow-up action can be taken.
• Report all maintenance requests to the Room Technicians or to Maintenance Dispatch and follow-up on work orders.
• Maintain an accurate inventory of irons, cribs, cots, guests special request items, etc.
• Record all call-ins on the schedule and on the Late/Sick sheet, communicate to Housekeeping Leadership.
• Create master Housekeeping board.
• Create morning boards based on occupancy and staffing (1st shift). Create Turndown boards based on occupancy and staffing (2nd shift).
• Maintain up to date room status by highlighting on the master spreadsheet.
• Ensure that all guest rooms are recorded as inspected prior to 4:00 p.m. Follow-up on any rooms that are not. Determine if room moves are needed and coordinate with the Front Desk to ensure guest moves are completed when necessary.
  2nd shift should prepare for Turndown service and record refusals and completion.
• Keep all office files and log books in appropriate order.
• Maintain order in the Housekeeping office throughout the day/evening, minor straightening, cleaning and vacuuming.
• Distribute supplies to staff as requested within the appropriate guidelines.
• Assist in creating amenity packages, Turndown amenities and towel folding for celebrations.
• Record inspection scores as required.
• Perform other duties upon request.
• Maintain accuracy of the maintenance log and follow up with the Room Technicians.
• Assist IRD as needed with follow-up information or investigating Winnebago Functions,
• Group Amenities, Gift Card Purchases and Daily Amenities.
• Maintain and ensure the accuracy of Lost and Found items as well as Inquiry Forms.
• Fully knowledgeable of personal procedures and their role as it relates to hotel policies and procedures.
  
  Dress Code
  Uniform and Grooming
  Professional Behavior
  Attendance Policy
• Fully knowledgeable of fire and safety procedures.
  
  Fire
  Evacuation
  Power Outage
  Guest sickness and death

Skills/Requirements

• High School Diploma is preferred.
• Minimum of 4 years prior hotel/lodging experience required.
• Candidate must have good computer/typing skills, and be able to speak and communicate clearly and effectively.
• Candidate must speak, write and understand English. Must be an articulate and perceptive individual able to foresee potential shortcomings and prevent problems.
• Physical Requirements: sitting, standing, walking, bending, reaching, occasionally lifting up to 25 pounds.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $20.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidates experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates development to make that happen. So, we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohlers policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ... . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .