Steward Supervisor

City

Laughlin

State

NV

Travel Involved

None

Shift

Varies

Type of Shift

Full Time

Category

Food & Beverage

Steward Supervisor

Aquarius (Laughlin, NV)

Description:

Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Essential Functions and Responsibilities:

Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned

Makes recommendations pertaining to terminating, and measuring the performance of the staff on the assigned shift

Coordinates with the Director of Stewarding and Manager of Stewarding to ensure all assigned areas are kept clean and within health, safety and sanitation guidelines

Acts as the first level of management in escalated situations during the assigned shift

Set up and tear down banquet functions and catering events

Maintain a positive working relationship with Health Department

Ensures Director of Stewarding and Manager of Stewarding are aware of any staffing level concerns based on business needs

Implement and ensure consistent execution of preventative maintenance programs

Regularly communicate with back of house management to ensure operations run smoothly

Ensure staff has all necessary tools to effectively perform their job duties

Handle the Manager of Stewarding responsibilities, when needed

ServSafe training will be required

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Requirements:

Qualifications

1 year of previous experience managing within a Stewarding department preferred

Stewarding management experience within the hospitality industry preferred

Working knowledge of kitchen equipment and sanitation guidelines

Previous experience managing within a union contract preferred

Ability to effectively communicate and lead in small groups, as well as on an individual-basis

ServSafe certification preferred

Moderate computer skills

At least 21 years of age

Ability to effectively communicate in English, both written and verbal

Bi-lingual preferred

Proven experience providing high level of guest service

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Health

Driver's License

10-year DMV Printout

Physical Requirements

Frequently push and/or pull up to 250 lbs.

Frequently lift and/or carry up to 75 lbs. at floor, knee, waist, and/or chest levels, and over head

Occasionally bend, reach, climb, squat, kneel, sit, communicate via radio and paging system, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Frequently stand and walk

Constant use of hearing and vision

Work Environment Potential Conditions

Indoor and outdoor

Smoky and noisy

Extreme hot and cold temperatures, including humidity

Slippery surfaces, chemical agents, and exposure to dust, fumes and/or gases

Extreme heights