Valet Attendant Lead

Valet Attendant Lead

Position Summary
As Team Members of the Valet team, Valet Attendant Leads are CRCR Ambassadors and take personal ownership to
ensure all their actions are in the best interest of the business. Valet Attendant Leads are responsible for parking and
retrieving Guest passenger vehicles while providing an excellent Guest service experience with an upbeat and positive
attitude.
Position Functions
Essential Functions:
• Provide exceptional Guest service while maintaining a positive attitude.
• Promote the Players Club loyalty program to Guests.
• Collect and accurately label keys belonging to Guests to ensure their proper return.
• Operate vehicles safely and responsibly.
• Park incoming cars safely and efficiently.
• Organize and file paperwork regarding Guests’ vehicles and daily transactions.
• Drive conservatively while adhering to all applicable traffic laws, announcing stops, and answering general
questions about the property and the local community.
• Maintain a working knowledge of the property's facilities, as well as promotions and special events on the
property, in order to advise Guests and Team Members.
• Inspect vehicles prior to occupancy, verifying that everything is clean and well stocked.
• Conduct routine safety inspections of vehicles before and after every trip, reporting any problems or
maintenance needs to management.
• Be accountable for the accuracy and thoroughness of departmental records and reports.
• Greet vehicles and Guests who arrive in the Valet area with a warm welcome and smile.
• Open doors for Guests.
• Fill out valet tickets and conduct vehicle spot inspections.
• Provide positive interaction with Guests and Team Members.
• Maintain confidential information on Guest interaction and property operations at all times.
• Effectively present information in one to one and small group situations to Guests and other Team Members.
• Manage the flow of parking functions, including logging tickets and notifying Valet of pickup.
• Maintain logs and run reports relative to car counts and other parking related information.

• Perform duties of Bell Person and Shuttle Driver as necessary.
• Other duties as assigned.
Core Lead Competencies:
• Oversee and direct operations, serving as the subject matter expert on departmental processes and
procedures.
• Train, guide and mentor Team Members to enhance processes along with facilitating training sessions.

• Provide feedback to Shift Supervisors and Management regarding Team Member performance.

• Perform supervisory duties as necessary.
Skills
• Demonstrate strong listening and communication skills.
• Demonstrate problem solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrate a flock mentality, focused on teamwork and collaboration with others.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and
the business, ensuring a clucktastic experience for all.
• Stay engaged and motivated with the business, department, and all Team Members at all levels while
encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Drive to exceed expectations while remaining accountable and fair.
• Be skilled at operating a Roost mobile.
Qualifications
Minimum Requirements:
• Must be at least 18 years old.
• Must have a valid CA driver's license and clean driving record.
• 3+ months of related experience and/or training or an equivalent combination of education and experience.
Preferred Qualifications:
• 1+ years in hospitality.
• Ability to drive both manual and automatic transmissions.
Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as
physical requirements, work atmosphere, etc., will be provided for signature during the offer process.