Concierge - Vermont

The role of the Concierge is to keep our homeowners up to date throughout their window and/or door replacement project. The Concierge is available to our homeowners to answer their questions or concerns and help guide them through their entire project from point of sale to final day of installation.
Essential functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Schedule the homeowners technical measure appointment. Work closely with our Installation Project Managers to keep their technical measure calendar updated with appropriate information. Create a relationship with the homeowner by completing key touch base points throughout their project to keep them properly informed. Perform close out calls with homeowners to ensure the homeowner is delighted with the results of their installation. Respond to post-sale surveys completed by homeowners. Ensure a 10 star communication experience throughout their entire project.

Competencies Excellent verbal and written communication skills. Strong customer service skills. Phone etiquette. Ability to multitask. Effective ability to work independently. Computer skills with basic knowledge of Microsoft Office Suite; primarily Excel, Word, and Outlook. Strong organizational skills and the ability to pay close attention to details. Ability to listen and take positive and constructive customer feedback, analyze feedback and report findings and/or recommendations to manager. Ability to diffuse negative situations and turn conversations positive. Technology including iPad, Inventory management, CRM and Microsoft suite.

Work environment Internal Office.
Physical demands Ability to sit for long periods of time.
Travel required Reliable transportation to the office in White River Junction Vermont.
Preferred education and experience High school education required. Associate or bachelor's degree preferred.
Eligibility requirements Minimum 5 years customer service or related experience required. Renewal by Andersen of Vermont is an equal employment opportunity employer.
Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Pay: $ 18.00 - 24.00 / hr
By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, RbA).