About Us
We are a leading urology practice committed to delivering exceptional care and life-changing outcomes. We are growing fast and looking for a high-energy, patient-focused Medical Sales Concierge to join our team and be the bridge between prospective patients and world-class treatment. This position is based in Atlanta but provides opportunities for remote, hybrid or on-site work.
Position Overview
As a Medical Sales Concierge, you will serve as the first and most consistent point of contact for prospective and active patients. Youll guide them through their care journey - from the first phone call to procedure coordination - ensuring they feel informed, supported, and confident every step of the way.
Your role is a mix of patient advocacy, education, relationship-building, and appointment coordination. Youll help drive conversion to consultation and treatment by delivering a seamless, empathetic, and solutions-focused experience.
Key Responsibilities
+ Inbound & Outbound Patient Engagement
+ Answer patient calls, texts, and emails with warmth, professionalism, and a sense of urgency
+ Follow up on leads from digital ads, referrals, and consult requests
+ Guide patients through next steps, explain procedures, and address common questions or objections
+ Care Navigation
+ Educate patients on treatment options in collaboration with clinical teams
+ Coordinate appointments, imaging, lab work, and procedure scheduling
+ Provide pre- and post-visit touchpoints to ensure satisfaction and continuity
+ Sales & Service Excellence
+ Track leads and pipeline progress using CRM or EMR tools
+ Help convert inquiries into consultations and consultations into treatments
+ Serve as the "go-to" patient advisor to boost trust, loyalty, and long-term satisfaction
+ Team Collaboration
+ Work closely with physicians, office managers, and clinical staff to ensure coordinated care
+ Help identify gaps or barriers in the patient journey and suggest improvements
What Success Looks Like
+ High patient conversion rates from inquiry to treatment
+ Excellent patient satisfaction scores
+ Rapid and consistent follow-up with all leads
+ Personalized, clear communication at every step
Qualifications
+ 2+ years in patient-facing healthcare, elective medicine, or concierge medical sales preferred
+ Proven success in high-touch sales, customer experience, or service roles
+ Empathetic communicator with strong phone presence and emotional intelligence
+ Highly organized and proactive, with a natural drive to solve problems
+ Familiarity with medical office workflows, CRMs, or EMRs a plus
Why Join Us
+ Opportunity to make a life-changing impact on patients
+ Fast-paced, purpose-driven team environment
+ Competitive pay with performance-based bonuses
+ Room for growth in a forward-thinking, patient-first practice
Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.
If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com.
Thank you for your interest in Rep-Lite and good luck in your search!
***Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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We are a leading urology practice committed to delivering exceptional care and life-changing outcomes. We are growing fast and looking for a high-energy, patient-focused Medical Sales Concierge to join our team and be the bridge between prospective patients and world-class treatment. This position is based in Atlanta but provides opportunities for remote, hybrid or on-site work.
Position Overview
As a Medical Sales Concierge, you will serve as the first and most consistent point of contact for prospective and active patients. Youll guide them through their care journey - from the first phone call to procedure coordination - ensuring they feel informed, supported, and confident every step of the way.
Your role is a mix of patient advocacy, education, relationship-building, and appointment coordination. Youll help drive conversion to consultation and treatment by delivering a seamless, empathetic, and solutions-focused experience.
Key Responsibilities
+ Inbound & Outbound Patient Engagement
+ Answer patient calls, texts, and emails with warmth, professionalism, and a sense of urgency
+ Follow up on leads from digital ads, referrals, and consult requests
+ Guide patients through next steps, explain procedures, and address common questions or objections
+ Care Navigation
+ Educate patients on treatment options in collaboration with clinical teams
+ Coordinate appointments, imaging, lab work, and procedure scheduling
+ Provide pre- and post-visit touchpoints to ensure satisfaction and continuity
+ Sales & Service Excellence
+ Track leads and pipeline progress using CRM or EMR tools
+ Help convert inquiries into consultations and consultations into treatments
+ Serve as the "go-to" patient advisor to boost trust, loyalty, and long-term satisfaction
+ Team Collaboration
+ Work closely with physicians, office managers, and clinical staff to ensure coordinated care
+ Help identify gaps or barriers in the patient journey and suggest improvements
What Success Looks Like
+ High patient conversion rates from inquiry to treatment
+ Excellent patient satisfaction scores
+ Rapid and consistent follow-up with all leads
+ Personalized, clear communication at every step
Qualifications
+ 2+ years in patient-facing healthcare, elective medicine, or concierge medical sales preferred
+ Proven success in high-touch sales, customer experience, or service roles
+ Empathetic communicator with strong phone presence and emotional intelligence
+ Highly organized and proactive, with a natural drive to solve problems
+ Familiarity with medical office workflows, CRMs, or EMRs a plus
Why Join Us
+ Opportunity to make a life-changing impact on patients
+ Fast-paced, purpose-driven team environment
+ Competitive pay with performance-based bonuses
+ Room for growth in a forward-thinking, patient-first practice
Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.
If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com.
Thank you for your interest in Rep-Lite and good luck in your search!
***Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Powered by JazzHR
Job ID: 482884626
Originally Posted on: 6/26/2025
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