Customer Service Associate

Under the general direction of the nurse manager and in cooperation with all the members of the patient care team, independently performs a wide range of customer relations, communication, administrative and coordinative functions to fully support patient care activities.

RESPONSIBILITIES

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- Performs reception and communication duties to ensure all patient, visitor, physician, and staff needs are met in support of patient care, in a pleasant, courteous, and professional manner.

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- Utilizes all computer and manual systems for patient scheduling, registration, transfer, tracking, ordering and charging supplies, and other appropriate applications.

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- Receives, collates, processes, files, and otherwise appropriately maintains all patient medical records and functions relating to medical status and care, maintaining strict confidentiality at all times.

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- Coordinates patient flow and processes to ensure patient is admitted and discharged within scheduled timeframe and with a maximum level of patient customer satisfaction.

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- Compiles and completes recurrent census reports, presents data, maintains updated and revised logs, manuals, and reference material.

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- Participates in educational activities to maintain and improve professional and technical development and increase skills, abilities, job knowledge, and competency.

- Performs other related duties as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

· - Ability to operate office equipment, including computer terminals with speed and accuracy.

· - Ability to interact with patient's families with tact and confidentiality.

· - Ability to communicate effectively with Doctor's offices, department staff and patients.

· - Knowledge of office and hospital systems.

· - Ability to schedule and prioritize patient flow.

· - Ability to work independently and to make decisions within the framework of departmental policies.

· - Ability to provide repetitive movements and to stand for long periods of time. Ability to manage stress and conflict in a time oriented environment. Ability to flex work hours and rotate among job activities.

· - Advanced level of accountability, problem solving, and interpersonal conflict resolution abilities.

EXPERIENCE

· - High school graduate.

· - Graduate of Medical Secretary Program preferred.

- - 2 years experience within the hospital system

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