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Concierge

Omni Grove Park Inn Resort & Spa

290 Macon Avenue

Asheville, NC 28804

Hotel with 513 Rooms

Managed By Omni Hotels & Resorts

Full-Time

Location

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spas associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

The Concierge goes above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

To arrange bookings, reconfirmation of airline tickets etc.

Be fully acquainted with the different points of interests.

Assist in arranging for restaurant reservations and limousines as required by our guests.

Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.

Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.

Accept other special duties as required by management.

Set up all amenities for guests celebrating special occasions.

Set up special packages that include pre-calls from the concierge and specialized amenities.

Interact with other departments to ensure that guests needs are satisfied.

Speak with guests in a friendly, warm manner making them feel welcome to the hotel.

Proactively work to seek out ways in which to improve the hotel experience for our guests.

Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications

Previous luxury hotel experience is strongly preferred.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Knowledge of the surrounding area and all of its attractions.

Knowledge of Property Management Systems and related computer programs.

Strong knowledge of Microsoft Office Software.

Posted June 26, 2025

10

Omni Grove Park Inn Resort & Spa

ASHEVILLE, NORTH CAROLINA

EXPERIENCE OUR HISTORIC ASHEVILLE RESORT

HOTEL REOPENING UPDATES

The Omni Grove Park Inn & Spa has been welcoming travelers for over a century. Located in the foothills of the Blue Ridge Mountains, close to Blue Ridge Parkway - America's Favorite Drive, our historic Asheville resort provides a serene, meaningful escape. Recalibrate, reconnect with family and celebrate with loved ones at our resort. Spend leisurely days relaxing in mineral pools of a subterranean spa, enjoying rejuvenating treatments or golfing on a Donald Ross-designed championship course. Our Asheville, NC hotel restaurants and bars cater to every taste, offering a variety of culinary experiences. Guest rooms are family, ADA and pet-friendly, decorated with romantic charm and modern touches. Our resort in North Carolina is not to be missed.