Receptionist (Bilingual - Spanish and Vietnamese)

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.

Under immediate supervision, performs a variety of receptionist duties including answering the telephone, greeting visitors, and assisting with related clerical activities.

Receives a large volume of visitors and telephone calls, greets in-person visitors, determines nature of business, answers basic and routine questions, directs and assists callers to appropriate destinations, and takes messages. Represents the department and City on initial contact with the public. Compiles, tabulates, and assists in the preparation of routine reports. Keeps and maintains records. Performs a variety of routine clerical tasks, including basic data entry, filing, and sorting. Assists staff in assembling mailings. May receive, log, and distribute mail. Performs other functions as assigned.

One year of general office work involving substantial public contact and telephone work, and graduation from high school, or any equivalent combination of education and experience which provides the following knowledge, skills and abilities.

Knowledge of: business English and arithmetic; general office practices and procedures; proper telephone etiquette; effective communication techniques; principles and practices of exceptional customer service; and operation of modern office equipment, including personal computer software applications.

Ability to: follow oral and written instructions; learn departmental functions, activities, organizational structure and names of key personnel within a short period of time; handle a large volume of incoming calls and visitors promptly, tactfully, and equitably; communicate clearly and effectively, both orally and in writing; make simple arithmetic computations accurately; maintain effective working relationships with other City employees and the general public; and use general office software and equipment.

Must be fluent in English and Spanish or Vietnamese.

All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide .

Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:

Written Examination ( Tentatively scheduled for July 17-20, 2025) : (Weight of 50%) will evaluate applicants' knowledge of principles and methods for a receptionist.

Oral Interview Examination ( Tentatively scheduled for Tuesday, August 5, 2025 ) : (Weight of 50%) will evaluate the candidates' experience, training, education and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score of 70% in order to be placed on the eligible list.

Candidates need a minimum passing score in order to be placed on the eligible list. Candidates must achieve a passing score in every component of the selection process in order to be placed on the eligible list. The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%.

The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.