Self-Checkout Attendant/Cashier - Part-Time - 2-9PM Shift - Cosentino's Price Chopper #121 - Leawood, KS

Self-Checkout Attendant

Position Objective: To assist customers in their shopping experience by overseeing self-checkout transactions in the most efficient, friendly, and courteous manner possible

Availability: This position requires work shifts that best fit the Store's business needs

Reporting Structure: This position formally reports to Office Manager

Status: This is a non-exempt position

Knowledge

The following is a list of any certifications, formal education, or training requirements for anyone in this position

Essential Knowledge

A valid liquor license must be obtained prior to first day on the job (if applicable)

Completion of ongoing training and development as listed on the Cosentino's Learning Plan

Non-Essential Knowledge

A high school diploma or equivalent is preferred

Skills

The following is a list of the basic skill requirements for anyone in this position

Essential Job Functions

Engage with every customer by greeting, thanking, and assisting

Walk the self-checkout area observing all transactions

Encourage usage of the self-checkouts, offering help as needed

Assist customers entering their Rewards phone number

Follow documented procedures to correctly process payment for purchases involving government assistance programs

Know and accurately be able to help process all payment methods through the self-checkout

Identify products by PLUs, scale, and/or produce number

Operate electronic cash registers, scanners, check verification equipment and overhead intercom system

Utilize proper bagging and cashiering techniques when assisting customers

Ensure the self-checkout area is always clean and displays a professional overall appearance for customers

Quickly and courteously intervene when a customer requires assistance with an item or transaction

Assist customers with questions, comments, complaints, and requests

Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team

Know and implement the Cosentino Customer Service Standards

Know and implement the Red-Carpet Service program

Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store

Know your store's items, procedures and policies so that you can accurately and courteously answer customer questions

Comply with all alcohol and tobacco regulations

Able to operate, clean and maintain all equipment safely and competently

Meet or exceed productivity standards to produce desired team and individual results

Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions

Demonstrates the basic math and reading skills required for the position

Know and comply with all governmental regulations regarding weights and measures

Prevent shrink by ensuring all items are scanned for purchase, including items on bottom of basket (BOB)

Assist with price checks, not-on-file items, and manual entries to ensure customers are charged the correct price

Know and watch for common types of self-checkout theft

Non-Essential Job Functions

If directed to do so by your Office Manager or Store Director, step in to train new self-checkout attendants as part of the orientation and training process

Promote sales by suggesting additional products or services

Return customer's unwanted items to the shelf or the department to be re-stocked

Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary

Physical Abilities

The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty

Essential Abilities

Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.

Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.

Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces

Occasionally lifting and carrying up to 30lbs., to a height of 36 inches

Bending and squatting, at times all the way to floor level

Non-Essential Abilities

Climbing a ladder, possibly up to 5ft.