BMW Appointment Coordinator/Receptionist

Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.

Job Summary:

This position can be flexible as either part-time or full-time. Appointment Coordinators act as the liaison between the Service Department and its customers. The position is mainly focused on scheduling service appointments while also supporting other department activities such as data entry, filing, handling of loaner cars, etc.

Essential Duties and Responsibilities:

• Schedules vehicle service appointments for customers;
• Answers incoming calls and internet leads;
• Advises appropriate services needed for clients car;
• Maintains detailed notes on customer interactions;
• Provides and ensures exceptional customer service;
• Accurately and effectively processes payments for products and services sold by the dealership;
• Promptly, accurately, and courteously answers and directs incoming dealership telephone calls, messages and customer requests to the proper area or person;
• Performs filing and other clerical functions as designated by the Service Manager;
• Accurately balances daily cash and paper transactions;
• Assists Service Advisors as needed with tasks;
• Performs other related duties consistent with the role; this does not preclude management from assigning additional, though unrelated, duties.

• Excellent verbal and written communication skills;
• Excellent time management skills;
• Excellent organization skills and attention to detail.

Tulley Advantage:

• Competitive Compensation;
• Paid Time Off: Vacation Time | Personal Time | Holiday Time
• 401(k) plan with dealer contribution;
• Employee Assistance Program (EAP);
• Insurance: Medical, Dental, Vision, Accident
• Disability Coverage: Short Term & Long Term
• Voluntary Life and AD&D Coverage;
• Employer Paid Life Insurance Policy.

Equal Opportunity Statement:

Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.