Receptionist (Part-Time)

Williamsburg Landing
Williamsburg, Virginia
Part Time

Email Address

Apply Now

Do you take PRIDE in what you do?

Apply today to Williamsburg Landing where employees lead with: P assion, R espect, I ntegrity, D iversity and E xcellence

Williamsburg Landing, a CARF-accredited Life Plan Community, seeks a Part-Time Receptionist with excellent organizational, administrative, customer service, and communication skills to join our team. The Receptionist uses organizational, administrative, customer service, and communication skills to present a positive image of Williamsburg Landing and maintain professional relationships with residents, guests, management, and staff. This position works under the direction of the Resident Experience Manager.

PAY

Pay rate begins at $15.50/hr and is commensurate with experience.

SCHEDULE

Every Wednesday and Friday from 4pm-8pm, Saturday from 10am-2pm, and one Sunday a month from 9am-3pm

ESSENTIAL JOB FUNCTIONS

Greets residents and visitors in a friendly, professional manner, answering questions or directing them to the appropriate area or department; answers the telephone promptly, transferring calls to appropriate departments/person
Develops friendly and professional relationships with residents and remains alert to problems, changes, or needs of residents and relays needs or concerns to proper department, following up when necessary
Provides information on facilities, events and services, makes guest room reservations, and provides maps, brochures, menus, Week at a Glance, and other literature upon request
Assists residents with small clerical tasks such as addressing cards and envelopes, sending faxes, making photocopies, retrieving mail, and other general tasks as requested
Manages guest room and forwards payment and billing information to Finance & Accounting
Submits resident and staff requests for work orders to online Facilities portal
Maintains resident Leave of Absence log and alerts Finance & Accounting of resident leave status in excess of 14 days, by request; contacts residents who fail to notify Administration upon return from Leave of Absence
Ensures office equipment and postage meter are in working order
Works with Materials Management to direct flow of resident and staff deliveries
Sorts and distributes mail, redirecting improperly addressed mail; establishes in-house resident mailboxes and assists with emptying mailboxes when necessary
Creates, posts and tracks death notices on display in the Mail Room
Assists in scheduling resident transportation and event reservations upon request
Ensures professional appearance of the main lobby, coat closet and front desk, including floral arrangements, watering plants
Assists in training new receptionists, showing staff new procedures and providing coverage for other receptionists as needed
Ensures newspaper delivery for library distribution and updates the contact list for various newspapers
Assists other departments with clerical requests and/or projects when time permits
Performs other duties as assigned

QUALIFICATIONS

High school diploma or GED, required; minimum of two (2) years experience in customer service or hospitality, preferred

KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency with MS Office and Google Suite; basic knowledge of cash receipts and accounting procedures; excellent organizational, administrative, customer service and communication skills; ability to understand and respond appropriately to older adults with unique life issues; ability to handle a wide variety of tasks simultaneously; ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and professional manner

BENEFITS (Part Time)