Lead Receptionist

Memorial Hermann Surgery Center Southwest is looking for a friendly and organized Receptionist to be the first point of contact for our patients and visitors. This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys providing exceptional customer service while managing front office responsibilities. If you have a professional demeanor, strong multitasking skills, and a passion for helping others , we encourage you to apply!

The Receptionist plays a crucial role in ensuring smooth front office operations by managing patient check-ins, handling phone calls, scheduling appointments, and assisting with administrative tasks. This position requires a warm, welcoming attitude and the ability to coordinate efficiently with clinical and administrative teams .

• Greet patients and visitors with a professional and friendly demeanor .
• Answer and direct phone calls, taking messages as needed.
• Manage patient check-in and check-out processes, ensuring accurate completion of paperwork .
• Verify insurance information and collect co-pays .
• Maintain and update patient records and appointment schedules .
• Assist with billing inquiries and direct patients to the appropriate department .
• Keep the waiting area organized and presentable .
• Coordinate with clinical and administrative teams to ensure efficient office flow.

• Strong customer service and communication skills.
• Proficiency in electronic medical records (EMR) systems and scheduling software.
• Ability to multi-task and stay organized in a fast-paced setting.
• Professional and courteous phone etiquette .
• Basic knowledge of insurance verification and patient billing (preferred).

• Minimum of 1 year of experience in a medical office or customer service role.
• Experience in a healthcare setting preferred .
• High school diploma or equivalent required ; additional training in medical administration or front office operations is a plus .