Server Room Service

Position Title:

Room Service Server

Department:

Food & Beverage

Reports to:

Restaurant Manager

Date Written/Revised:

6/24/2020

FLSA Designation:

Non-exempt

PRINCIPAL RESPONSIBILITIES/ POSISTION PURPOSE: To setup, deliver and serve food and/or beverage items in a courteous and timely manner.

Average Percentage of

Time

ESSENTIAL FUNCTIONS

35%

Retrieve check from order taker, set table and pick up order from the kitchen or bar. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments.

35%

Carry trays up to 30 lbs. or push wheeled carts to deliver room service orders to guests in a professional manner.

10%

Prep room service trays and tables in anticipation of incoming orders.

10%

Present check and obtain payment. Delivers payment/signed check to order taker for closing.

5%

Assist bus persons in removing trays and tables from guest floors and returning them to designated locations.

5%

Prepare amenities to guest rooms.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings.
• Perform all assigned side work such as replenishing condiments and restocking side stands.
• Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.
• Complete other duties as assigned by supervisor.

PHYSICAL REQUIREMENTS:

Frequency Key:

Never - O hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 hours; Constant - 6-8 hours.

Physical Activity

Frequency

Sitting

Occasional

Walking

Constant

Standing

Frequent

Climbing Stairs

Occasional

Crouching/Bending/Stooping

Frequent

Reaching

Constant

Grasping

Constant

Pushing/Pulling

Frequent

Near Vision

Constant

Far Vision

Constant

Talking

Constant

Smell

Constant

Taste

Occasional

Lifting/Carrying (# lbs.) Travel

Frequent up to 30 lbs.

OTHER DUTIES

• Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by HPH from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of HPH.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to read, speak and write the English language in order to communicate with guests.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. on a continuous basis.
• Ability to operate beverage and toast equipment.

EDUCATION

High School graduate or equivalent preferred

EXPERIENCE

Previous food service experience required.

LICENSES OR CERTIFICATES

Food Service Sanitation certification. Alcohol Server Permit (if required).

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Meet minimum age requirements for jurisdiction.

NOTICE:

Standing, bending, stooping, and lifting weights up to and including lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times

Sat - Sun 4pm-12am