Barista College of the Holy Cross

Barista

College of the Holy Cross

Description

DAYS & HOURS:Holy Cross Dining staff are considered Emergency Essential Personnel and are required to report during times of inclement weather. Must be flexible. Schedule may change depending on the needs of the department. CURRENT SCHEDULE: Tuesday - Saturday / 3:30 PM - 12:00 AM JOB SUMMARYSets up and operates a coffee/smoothie shop, including running cappuccino and smoothie machines. Prepares and serves a variety of specialty coffee drinks and food items to patrons, following established procedures. Responsibilities include serving guests, answering questions, promoting menu options, processing payments, stocking and rotating inventory, and maintaining clean food production and service areas in compliance with sanitation standards. MAJOR AREAS OF RESPONSIBILITY FOR THIS POSITION

• Prepares menu items following recipe specifications.
• Ensure all menu items are consistently prepared, properly portioned, of the highest quality, and served at the correct temperatures.
• Maintain a clean, safe, and fully functional work area that is well-stocked, properly rotated, and organized at all times.
• Supervise on-call staff, student captains/workers, and temporary employees, providing guidance on routine tasks and ensuring efficient operations.
• Provide excellent customer service by serving guests in a friendly, professional, and attentive manner when needed.
• Assist with the setup, service, and cleanup of catered events as required to meet operational needs.
• Accurately complete service records, inventory logs, and data entry for the FoodPro system to ensure proper tracking and reporting.
• Demonstrate the ability to work with students who have special dietary restrictions, ensuring their needs are met with care and precision. Seek guidance from management with questions.

• Understand and apply the principles of food waste management, utilizing FIFO (First In, First Out) to minimize waste and maintain freshness.
• Adhere to all state and local food safety regulations to ensure compliance and maintain high safety standards.
• Perform other similar or related duties as required or requested.

RESPONSIBILITIES OF ALL HOSPITALITY EMPLOYEES

• All documentation is recorded accurately and timely.
• Follow all chemical guidelines according to the Material Safety Data Sheets.
• Superior customer service and communications skills are needed to provide a welcoming, friendly and professional manner to all of our guests.
• Offer training/support to co-workers, staff and students where applicable.
• Follow all verbal and written instructions from managers/supervisors.
• Have the ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance.
• All staff are considered to be emergency essential personnel and are required to report during times of inclement weather.
• Schedule flexibility is important, you need to be aware of the academic calendar and special event dates. We will/may adjust schedules due to events on campus.
• Be innovative as it pertains to your position.
• Be comfortable sharing your suggestions and ideas for process or work improvements.
• Comply with all safety and risk management practices, policies and procedures.
• Ability to succeed in a high-pressure environment.
• Ability to communicate with guests, co-workers and other members of the college community with professionalism and respect.
• Be sure to know and come to work each day with our department's core values in mind.
• Must adhere to the uniform standard as it applies to your position.

MINIMUM QUALIFICATIONS FOR THIS POSITION

• Up to two years related work experience is preferred.
• High School Diploma or equivalent required.
• Ability to frequently lift up to 25 pounds, occasionally lift up to 50 pounds and 100 with assistance.
• ServSafe Food Safety Certification or training is required. If training is not up-to-date, training/certification must be completed upon 3-6 months from date of hire.
• Food allergy training is essential and prior experience in special food allergy meal preparation is preferred. If a candidate does not have prior experience, the necessary training must be completed upon hiring. Initial training will include a review of information, departmental responsibilities and a recap of the Food Allergy Program.
• Excellent customer service and appropriate communication skills are needed in order to provide a welcoming, professional and safe environment for students and guests. Upon hiring the following additional training must be completed on a yearly basis: Title IX harassment training, Security awareness training.

CORE COMPETENCIES

• Inclusion: Actively engaging with the values of the College by promoting a work environment that embraces diversity and demonstrating respect for the opinions and beliefs of others.
• Innovation: Performing one's job with creativity and proactivity, improving procedures and problem-solving.
• Mission/Service Orientation: Focusing on service to others and contributing to the College's collective mission.
• Responsibility: Taking ownership of one's actions and accountability for one's tasks and duties.
• Collaboration: Exchanging information, ideas, and thoughts with others in a manner that is proactive and enhances partnerships.

DISCLAIMERThe description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned.Additional information:This is a full time, non exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:

• Defined Contribution Pension Plan
• Tuition & Education benefits
• Wellness programs & ongoing Training and Development opportunities
• Generous paid time off

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.To review our Employee Benefit Options, please go to: Review of applications will begin as received and continue until the position has been filled.The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Merrilee Grenier, Senior Associate Director of Employee Relations and Legal Compliance, for questions or to request an accommodation via email at ... , or by calling ...

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