Lead Houseperson

Responsible for training, guiding and leading houseman team. Setting clear standard operating procedures and maintaining uniformity of event set-ups across property. Responsible for maintaining exceptional service standards, room presentation and guest satisfaction. They help with handling, storing and maintaining equipment and supplies to prevent loss and damage. Keeping detailed account of supply and equipment inventories to ensure we can meet event needs.

Essential Functions:

• Checks with Banquet Manager / Banquet Captain when coming on duty for specific instructions for the current function and section assignment.
• Responsible for the work schedule assigned week to week.
• Independently sets up banquet rooms to Club and Resort standards.
• Pre-arranges all equipment, china and supplies for events as needed.
• Assist with transportation of supplies, equipment, food and beverage to various venues across property.
• Coordinate pick-up, drop-off and rental of banquet rental equipment.
• Attends BEO meetings regularly to ensure all set-up details have been clearly listed and confirm there are no conflicts with the diagram or equipment needs.
• Ensures all A/V needs are met and set up has been tested prior to event.
• Assists with last minute client requests and changes.
• Performs necessary clean-up and sanitation activities for the food and beverage storage facilities.
• Keeps food and beverage product, equipment and/or storage facilities clean and orderly.
• Thoroughly cleans all event/meeting rooms before and after banquet events including dusting all woodwork, taking out trash and vacuuming as needed.
• Reports hazardous conditions or broken equipment to the Engineering Department immediately. In an emergency, notifies Engineering at once.
• Is timely with refreshing rooms during banquet event breaks.
• Completes any other duties as assigned.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.

• Provide extraordinary service that is "Enriching by Nature."

• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.

• Be empowered to make things go right if they go wrong.

• Give the guest/member a fond farewell.

• Address feedback by utilizing the LEARN Model.

• Demonstrate a professional appearance and be attentive to what matters most.

• Comply with company policies and procedures.

• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills: Minimum Knowledge - Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of three (3) months job-related experience.

License, Registration, and/or Certification Required: State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate

External and Internal Personal Contact:

• Communications:
• Daily - Verbal /Written
• Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

Leader Signature:

Date:

A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart.

The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence.

To be successful, your individual initiative, passion and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial.

In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved.

Team Member Signature:

Date:

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.