Claims Representative - Corporate Receptionist (Dual Role)

Essential Duties and Job Responsibilities

Claims Associate:

• Understand and interpret Warranty Provider processes and guidelines to submit claims successfully.
• Generate and submit new warranty claims daily for assigned warranty programs.
• Research rejected, escalated, and pending warranty claims, making necessary adjustments to facilitate settlement and/ or communicating issues or concerns that may prevent the successful settlement of any claims immediately to supervisor.
• Communicate with Repair Coordinators, Field Service Technicians, Parts Team, and Warranty Provider as needed to maximize claims payments.
• Compile, review and report all warranty submissions monthly.

Corporate Receptionist:

• Supervise the front door, unlock the door for employees and approved visitors
• Answer the phone; provide quality customer service to customers, vendor partners, visitors, and employees of Warners' Stellian
• Greet visitors and employees
• Receive, distribute, and send mail
• Various administrative tasks and projects for corporate teams, including the Repair Department, Finance Department, and Marketing Department

Compensation:

• $20.00 - $24.00 an hour based on experience

Benefits:

• Medical, dental and vision insurance
• Short-term Disability insurance
• 401k with Profit Sharing

Company Overview:

Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years.

Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.