Food Service Assistant-Conservatory Cafe

City of Fort Wayne

Food Service Assistant-Conservatory Cafe

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Job Code: 2025251 Posted On: Thursday, 26th June 2025 Category: Regular Part Time Department: Parks & Recreation - Botanical Conservatory Shift: Up to 20 hours per week, varies Location: Fort Wayne, IN

200 E. Berry Street

Pay Rate: $20.00 per hour

Job Description:

SUMMARY

The Food Service Assistant - Conservatory Cafe is responsible for providing excellent customer service, preparing and serving food and beverages, and maintaining a clean and organized cafe environment. As part of a new endeavor at the Conservatory, this role offers an exciting opportunity to engage with visitors while contributing to their overall experience. The incumbent is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

CUSTOMER SERVICE

• Greet customers warmly and assist with menu selections.
• Take orders accurately, operate the point-of-sale system, and process payments.
• Address customer inquiries and resolve issues promptly and professionally.

FOOD AND BEVERAGE PREPARATION

• Prepare and serve food and beverages, including specialty coffee and tea drinks.
• Follow recipes and presentation standards to ensure quality and consistency.
• Monitor food safety and adhere to all health and sanitation regulations.

CAFE OPERATIONS

• Restock supplies and maintain inventory levels.
• Assist in organizing and rotating stock to ensure freshness and compliance.
• Clean and sanitize equipment, counters, and seating areas regularly.

TEAM COLLABORATION

• Work closely with team members and the Supervisor to ensure smooth operations.
• Support special events or seasonal promotions within the cafe.

MARGINAL FUNCTIONS

• Distributes mail;
• Maintains a tidy work area;
• Photographs Conservatory Cafe for promotional use;
• Maintains cleanliness and organization;
• Supports Conservatory Shop and Front Desk operations as needed;
• Performs other duties as required.

PERFORMANCE EXPECTATIONS

The incumbent is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the incumbent is unsure of their role or specific responsibilities, it is the incumbent's responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the incumbent, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent.
• Previous experience in food service, hospitality, or customer service preferred but not required.

OTHER KNOWLEDGE, SKILLS and/or ABILITIES

• Spells and accurately types;
• Communicates effectively in written and oral form;
• Physical ability to perform assigned duties.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Indiana Driver's License if a city vehicle is used.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, outside weather conditions, and vibration. The noise level in the work environment is usually moderate.

Apply Online

All applications for currently posted positions will be submitted on line at www.cityoffortwayne.org. Applicants must be 18 years of age or older. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

(Those individuals who accept employment with the City and live outside one of the six contiguous Indiana counties that border Allen County (DeKalb, Whitley, Noble, Huntington, Wells, and Adams) will have six (6) months from their start date to become residents of either Allen County or one of the six counties listed above. Policy and Procedure Number 204 Page: 1 of 1).

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regards to age, race, color, religion, sex, disability, veteran's status, national origin, or sexual orientation. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.