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Front Desk Supervisor
Omni San Francisco Hotel
500 California Street
San Francisco, CA 94104
Hotel with 362 Rooms
Managed By Omni Hotels & Resorts
Full-Time
Location
San Francisco Hotel
Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.
The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.
Job Description
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, they will oversee, direct, and provide training for staff to ensure constant quality control.
Responsibilities
Communicate and coordinate with all departments to ensure Omni Standards are met.
Perform daily procedures and job duties.
Provide excellent customer service.
Monitor and respond to guest complaints.
Provide feedback and disciplinary problems regarding staff performance to direct reporting managers.
Document pertinent information in MODpass-down.
Complete all paperworkrequired on a timely basis and forward to designated personnel.
Maintain knowledge and comply with all hotel and departmental policies and procedures.
Maintain complete knowledge of all equipment, computer and manual systems.
Maintain knowledge of the hotel fire, securityand safety procedures.
Foster and promote a cooperative working climate, maximizing productivity and associate morale.
Overtime eligible management position
To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Understand and be able to perform rooms control duties.
Broad knowledge of Opera, Synergy and Vingcard systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.
Qualifications
Must have at least 2 years of supervisory/management experience in a hotel.
Must have previous hotel front desk experience.
Must be able to work in a fast paced environment and resolve issues on the spot.
Must have excellent interpersonal and communication skills.
Must be available for scheduling based on business demands.
College degree preferred.
Attain a high propensity for customer service.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
Computer Skills (Synergy, Nucleus, Opera, Vision, Alice, Microsoft Office)
Pay Rate: $35.28/hour
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email ....
Posted June 26, 2025
10
Omni San Francisco Hotel
SAN FRANCISCO, CALIFORNIA
REVEL IN BAY AREA ELEGANCE AT OUR DOWNTOWN SAN FRANCISCO HOTEL
The Four Diamond-rated Omni San Francisco Hotel is in the heart of downtown, making it an ideal choice for a business stay, romantic getaway, or California vacation. A short walk from art and cultural centers, the historic cable car line, Union Square and Chinatown, attractions are convenient to reach from our San Francisco hotel. Our hotel is also the perfect place to host your next event in downtown San Francisco, with over 11,000 square feet of available space for meetings, weddings, conferences and more. Our 362 guest rooms and suites are a charming blend of traditional and modern. All of our hotel rooms are relaxing spaces with comfortable beds, plush down comforters and cotton duvets. Many of our Signature Rooms and suites boast uninterrupted views of the cityscape. Our hotel in San Francisco is home to Monte's Restaurant and Bar, serving delicious breakfasts, lunches and dinners. Enjoy creative cuisine before retiring to Monte's Bar for signature cocktails.
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,272 current hospitality jobs
what
where
Front Desk Supervisor
Omni San Francisco Hotel
500 California Street
San Francisco, CA 94104
Hotel with 362 Rooms
Managed By Omni Hotels & Resorts
Full-Time
Location
San Francisco Hotel
Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.
The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.
Job Description
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, they will oversee, direct, and provide training for staff to ensure constant quality control.
Responsibilities
Communicate and coordinate with all departments to ensure Omni Standards are met.
Perform daily procedures and job duties.
Provide excellent customer service.
Monitor and respond to guest complaints.
Provide feedback and disciplinary problems regarding staff performance to direct reporting managers.
Document pertinent information in MODpass-down.
Complete all paperworkrequired on a timely basis and forward to designated personnel.
Maintain knowledge and comply with all hotel and departmental policies and procedures.
Maintain complete knowledge of all equipment, computer and manual systems.
Maintain knowledge of the hotel fire, securityand safety procedures.
Foster and promote a cooperative working climate, maximizing productivity and associate morale.
Overtime eligible management position
To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Understand and be able to perform rooms control duties.
Broad knowledge of Opera, Synergy and Vingcard systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.
Qualifications
Must have at least 2 years of supervisory/management experience in a hotel.
Must have previous hotel front desk experience.
Must be able to work in a fast paced environment and resolve issues on the spot.
Must have excellent interpersonal and communication skills.
Must be available for scheduling based on business demands.
College degree preferred.
Attain a high propensity for customer service.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
Computer Skills (Synergy, Nucleus, Opera, Vision, Alice, Microsoft Office)
Pay Rate: $35.28/hour
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email ....
Posted June 26, 2025
10
Omni San Francisco Hotel
SAN FRANCISCO, CALIFORNIA
REVEL IN BAY AREA ELEGANCE AT OUR DOWNTOWN SAN FRANCISCO HOTEL
The Four Diamond-rated Omni San Francisco Hotel is in the heart of downtown, making it an ideal choice for a business stay, romantic getaway, or California vacation. A short walk from art and cultural centers, the historic cable car line, Union Square and Chinatown, attractions are convenient to reach from our San Francisco hotel. Our hotel is also the perfect place to host your next event in downtown San Francisco, with over 11,000 square feet of available space for meetings, weddings, conferences and more. Our 362 guest rooms and suites are a charming blend of traditional and modern. All of our hotel rooms are relaxing spaces with comfortable beds, plush down comforters and cotton duvets. Many of our Signature Rooms and suites boast uninterrupted views of the cityscape. Our hotel in San Francisco is home to Monte's Restaurant and Bar, serving delicious breakfasts, lunches and dinners. Enjoy creative cuisine before retiring to Monte's Bar for signature cocktails.
Job ID: 483201969
Originally Posted on: 6/28/2025
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