Member Services Rep Receptionist

Member Services Representative Receptionist Department:

Allendale Branch Work Arrangement: In- office We are guided by our IDEA

principles - Inclusion, Diversity, Equity, and Accessibility - to

support a workforce that reflects our community. Our principles support

Greylock\'s mission and our goals of building a diverse workforce -

reflecting multiple identities - and supporting the diverse communities

we serve. We strive to ensure that the spaces in which we work and

community members we engage are inclusive. To be employed by Greylock

Federal Credit Union employees must reside in one of the following

states: Massachusetts, New York, Vermont, or Connecticut. Review of the

candidate pool for each opportunity with Greylock Federal Credit Union

will begin on the fourteenth day of posting. Under the general

supervision of the Branch Manager, performs a variety of member service

duties to meet the highest level of quality service and sales objectives

and to ensure the ongoing effectiveness of member service in conformance

with established Credit Union policies, strategies and procedures. Key

Job Requirements: - Performs any functions, within scope of authority

and expertise to provide the highest level of service and responsiveness

to the members served by the Credit Union while performing all duties in

accordance with prescribed regulatory compliance guidelines and Credit

Union policies and procedures. - Serves as the welcoming liaison for the

branch in a receptionist capacity. Actively greets and directs members

to appropriate areas by demonstrating the utmost assistance in a

professional and polished manner. Provides telephone coverage for the

staff, directing calls appropriately and assisting with inquiries both

in person and via the telephone. Provides follow-up on member inquiries

to assist staff. - Provides courteous, friendly, professional, efficient

and effective member service. Assist members with a wide variety of

services including, but not limited to, ATM services, Nice Touch, direct

deposit, online banking, Debit Cards, check orders and statements. -

Maintains current knowledge of all Credit Union products. Actively cross

sells and provides product guidance to members. Refers members to

specialized departments as appropriate. Related Responsibilities: -

Assists members on any problems on existing accounts. Performs file

maintenance of member account information on computer and processes

other requests. - Prepares a variety of reports as needed, including but

not limited to member service activity, check orders, phone call logs,

ATM mailing logs for outgoing cards, central filing for completed

forms. - Accountable for securing workstation and confidential data.

Safeguards documents with member information at all times. Maintains

privacy of member account information. - Actively represents the Credit

Union in local civic, community and professional organizations. Promotes

the Credit Union wherever and whenever possible. The above is a

description of the ordinary duties of the position. It should be

expected that from time to time other duties both related and unrelated

to the above may be assigned and, therefore, required. Position

Requirements: - High School diploma or its equivalent. - Two years

experience in positive interactions with the public. - Must demonstrate

an upbeat, professional communication style, and quality customer/member

service with effective organizational and interpersonal skills. - Must

possess a basic knowledge of Credit Union products and services. - Able

to use various types of office equipment, including office software,

spread sheet applications and PC proficient in Microsoft Office Suite.