Regency Club Concierge/ Concierge

At Hyatt, we believe our guests select us because of our caring and attentive associates who are dedicated to delivering efficient service and creating meaningful, personalized experiences. We are currently seeking a Concierge to join our team. This dynamic role may fluctuate between working in our Front Desk area and our exclusive Regency Club lounge. As a Concierge, you’ll serve as a key point of contact for our guests, whether you are welcoming them at the front desk, assisting with check-ins and check-outs, or providing a relaxing and refined experience in the Regency Club. In the Front Desk Concierge capacity, you’ll be expected to perform all standard front desk agent responsibilities—such as handling guest arrivals and departures, managing room assignments, processing payments, and responding to inquiries—while also offering personalized concierge-level service. In the Regency Club , you’ll maintain the lounge environment, provide food and beverage service, ensure cleanliness, and assist guests with reservations, local recommendations, and special requests. This role provides the unique opportunity to build genuine connections with our guests in both formal and relaxed settings.

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• • A true desire to satisfy the needs of others in a caring, guest-focused environment
  • Excellent verbal communication and interpersonal skills
  • Previous experience in a front desk, concierge, or customer service role preferred
  • Strong problem-solving skills and the ability to multitask in a fast-paced setting
  • Comfortable using computers and hotel systems (experience with property management systems is a plus)
  • Must be adaptable and flexible in working various shifts, including mornings, evenings, weekends, and holidays
  • Professional appearance and demeanor, High school diploma or equivalent required; hospitality-related education or training is a plus
  • This is a guest-facing role ideal for individuals who are enthusiastic about hospitality, enjoy making personalized recommendations, and take pride in creating memorable guest experiences.