Seasonal Host/Server - The Underground

Description

JOB SUMMARY:

The All-In Hospitality Group is dedicated to providing world-class, premium hospitality and creating exceptional experiences for the owners of Smith Entertainment Group, VIP guests, and teams' staff operations. We are currently seeking dynamic, service-oriented hosts and servers for our exclusive hospitality areas, including The Underground Server, The Underground Suite Host, and the Family Room Host, for the 2025-2026 Utah Jazz and Utah Mammoth home games, including the postseason. This is a full-time seasonal position focused on fostering positive and professional interactions with guests throughout all home games and select private events. Hosts and servers will ensure that every guest experience reflects the highest standards of hospitality. Assignments will be determined by the host's direct supervisor and may vary from event to event. Scheduled hours may fluctuate based on the game calendar and the specific location assigned. MUST BE 21 YEARS OF AGE OR OLDER TO APPLY, $21 PER HOUR

DUTIES & RESPONSIBILITIES:

• Please note: The Underground Server role includes serving food, beverages, and alcohol
• Warmly welcome and assist guests throughout pre-game, halftime/intermission, and post-game service experiences
• Deliver friendly, confident, and professional service
• Maintain a polished and professional appearance at all times
• Be familiar with the arena layout and suite locations
• Prepare and maintain assigned areas to ensure guest readiness
• Follow and embody All-In Hospitality standards & Smith Entertainment Group values
• Promote a culture of inclusion and respect
• Ensure safety protocols are followed for guests and team members
• Understand food safety practices and proper food handling
• Protect the reputation of the company
• Exemplify the Delta Center mission and values: transparent, all in, community obsessed, one team, and scrappy
• Other duties as assigned

COMPETENCIES:

• Communicates Effectively: Tailors multi-mode communication to meet the needs of different audiences
• Customer Focus: Builds strong guest relationships with a service-first mindset
• Integrity & Trust: Acts with honesty and professionalism

QUALIFICATIONS:

• Minimum 2 years of experience in hospitality and service industry required
• Minimum 2 years of barista experience is strongly preferred
• Availability required starting four (4) hours before each game (preseason, regular season, and postseason) and throughout the game
• Attendance required at staff training sessions in September
• Excellent interpersonal and verbal communication skills
• Must enforce suite rules with tact and professionalism
• Professional appearance and punctuality required
• Must pass a background check

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally
• This person must be able to observe, inspect, estimate, and assess
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time
• This person must be able to lift 30 lbs overhead

Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at ... to request an accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.