At Your Service Host / PBX Operator

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS to get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

This role will provide amazing guest service while responding to internal and external telephone inquiries in a friendly and courteous manner. You will input wake up calls and messages into the system and retrieve messages as requested. You will actively coordinate communications within the hotel including emergency procedures, alarms, life safety, natural disaster, and shuttle van services, acting as a liaison to all appropriate local emergency services.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Physical Demands:

• Ability to lift, carry, push, or pull up to 10 pounds.
• Ability to stand or sit for extended periods of time.

Qualifications:

Education:

• High School diploma or equivalent

Experience:

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role.
• Full understanding and comfortable working on a computer with MS Suite-Outlook, Word, Excel, etc.
• Previous experience with hotel PMS systems is a plus.