Server - 1901 Grille

Department: Food & Beverage

Reports To: 1901 Sommelier, 1901 Restaurant Manager

Supervises: N/A

Classification: Full-Time/Year-Round

Job Summary (Essential Functions): Our 1901 Grille Server is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.

Job Knowledge, Core Competencies, and Expectations:

• Oak Hill Country Club's Acorns of Excellence.
• Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Works harmoniously and professionally with co-workers.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
• All other duties as needed.

Duties & Responsibilities:

• Warmly and promptly welcome each member and guest, provide continuous five-star service throughout.
• Confidently deliver enticing information regarding food and beverage options and daily specials.
• Carefully attend to the details ensuring an understanding of member orders and special requests.
• Accurately utilize the Point-of-Sale system (Jonas) to reflect the correct member and guest orders.
• Communicate any special requests, special cooking instructions or food allergies to the culinary and/or beverage team.
• Review each order, prior to service, to ensure it is to the members' specifications.
• Provide an exceptional service experience by adhering to Oak Hill food & beverage service standards, clearing and resetting as needed throughout service.
• Promptly and effectively resolve any service issues that arise, seeking assistance from management where appropriate.
• Exhibit an exceptional knowledge of all Oak Hill food & beverage standards and operating procedures.
• Complete pre-opening and closing tasks as assigned, side work.
• Work alongside and in conjunction with the Banquet Staff and Bartenders for Club events.
• Develop a strong working knowledge of member names and preferences.
• Ensure the cleanliness and organization of all dining room and back of house spaces.
• Assist others in their duties, as needed.
• Be able to consistently perform tasks with little direct supervision.
• Attend shift line up meetings to learn shift particulars, and all other required meetings/trainings.
• Consistently follow laws and the club's policies for the service of alcoholic beverages.
• Carries out bylaws and policies set by the Board of Directors.
• Any, and all other duties, as assigned by the 1901 Sommelier and 1901 Restaurant Manager.

Experience

• Previous waitress, waiter or banquet server experience preferred.
• Country club experience strongly preferred.
• A genuine interest and passion for service, food, wine and spirits is a plus.

Education

• High school or equivalent education required.

Licenses and Special Requirements

• Valid driver's license.
• Food safety certification.
• Alcoholic beverage certification.

Physical Demands and Work Environment

• Regularly exposed to moving mechanical parts and outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
• Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
• Frequent lifting, bending, climbing, stooping, and pulling.
• Must be able to lift 75 pounds.
• Must be 18 years of age.
• Must be able to follow written and verbal instructions.
• Must have a reliable form of transportation to and from work.

General Information

Scheduled Shifts: Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45+ hours per week.

Wage: Competitive wage, based on experience