Customer Service Specialist

Customer Service Specialist

Georgia - Dekalb - Atlanta

NEW

HOT

Administrative & Operations Support

Technical College System of Georgia - TCSG

20 hours ago

Apply for Job

Share this Job

Sign Up for Job Alerts

The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their fulltime Customer Service Specialist in the Office of Workforce Development. This position is responsible for providing guidance and support to all users of the Worksource Georgia Online Portal, including the general public, internal staff, and external partner staff.

RESPONSIBILITIES

Providing technical assistance and guidance to a variety of internal and external partners and staff

Relaying feedback and suggestions on system bugs and/or enhancements to the proper leadership staff

Provide professional, knowledgeable, and timely Customer Service support and follow up by phone and/or email to ensure all inquiries are resolved promptly and thoroughly.

Assist inbound calls in navigating the website, troubleshooting issues, logging in, and resetting passwords

Maintaining customer satisfaction through focusing on quality service problem solving

Other duties as assigned.

MINIMUM QUALIFICATIONS

High school diploma or GED and two years of related experience or an Associate's degree

PREFERRED QUALIFICATIONS

Previous Customer Service experience

Knowledge of the Workforce Innovation & Opportunity Act (WIOA) and/or related Wagner-Peyser (WP) Act

Experience reading and interpreting federal guidance notices

Experience with problem identification and resolution techniques

Experience with producing timely deliverables

Experience with multi-tasking

TECHNICAL COMPETENCIES

Time and task management skills

Intermediate computer skills and ability to adapt to job-related software programs

Organizational skills

Superior oral and written communication skills

Skills in interpersonal relations and customer service

Decision making and problem-solving skills

Ability to work independently

HOW TO APPLY

Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website

Applications will be accepted until filled. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position.

It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.

Federal Law requires ID and eligibility verification prior to employment.

All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment.

Applicants who need special assistance may request assistance by phoning ....

The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Equal Opportunity Employer

High school degree or equivalent *and* Two (2) years of work related experience

Agency Logo:

Requisition ID: ADM0IKJ

Number of Openings: 1

Advertised Salary: $43,000 - $45,000

Shift: Day Job

Posting End Date: Jul 11, 2025